• Systems Analyst Operations

    TriTech Enterprise Systems, Inc. (Baltimore, MD)


    TriTech Enterprise Systems (TriTech) is seeking an 'Expert  Systems Analyst Operations' to support a State of Maryland contract in Baltimore, MD.  This hybrid contract is anticipated from July 14, 2025, through June 30, 2026.  In addition, this contract has two additional one-year terms from July 1, 2026, through and including June 30, 2028.  This candidate duties/ responsible include the following:

     

    +   Install, configure and manage Informatica Power Center. Assess the impact of upgrading Informatica and all its components (Informatica PowerCenter mappings, workflows, jobs, and other ETL processes).

    + Identify and troubleshoot system outages, installation issues, and application code errors running Java applications in AWS.

    + Generate and install security certificates and PGP keys.

    + Work with the Control-M tool or equivalent to create and schedule batches and to create calendars and daily schedules for critical batches.

    + Restore Informatica Power Center services and manage users and governance controls.

    + Configure, deploy, verify, and troubleshoot SSL certificates.

    + Read/understand/improve scripts related to the application, batches, and/or web services.

    + Identify installation issues and application code errors running in JBoss/ Tomcat/ Informatica/ Control M.

    + Provide options, recommendations, and additional actions related to resolving issues, mitigating risks, and resolving escalated items.

    + Work with configuration management tool Jenkins to automate tasks such as code check-in software build.

    + Manage, monitor, and configure the Splunk application monitoring tool.

    + Support releases and adherence to change control standards.

    + Perform scheduled maintenance activities such as patching, performance tuning, and backups.

    + Execute daily batch scripts, days, evenings, weekends, and holidays as required.

    + Perform capacity planning and scalability planning.

    + Work with JIRA Service Desk to manage Incidents and Change Processes.

    + Availability to work in rotation shifts mode.

    + Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

    + Configure, maintain, and troubleshoot Redhat Jboss, Fuse, Apache, and Tomcat HTTP servers.

    + Perform system troubleshooting by reading and deciphering app logs, and system logs from Splunk.

    + Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

    Minimum Qualifications:

    + A minimum of three (3) years performing day-to-day Informatica PowerCenter operations, functions, administration, or troubleshooting tasks.

    + A minimum of three (3) years of experience as a Batch Operator using Control-M or equivalent.

    + A minimum of two (2) years of experience working in a PostgreSQL DB or equivalent environment.

    + Experience working in the health insurance marketplace, healthcare, or health and human services domains.

    + Demonstrable analytical experience and ability to work in a complex system environment.

    + Demonstrable experience with application and batch integration.

    + Familiarity with Database and SQL functions.

    + Ability to troubleshoot system issues by collaborating with a team of system operations professionals.

    + Ability to work in a multidisciplinary team and effectively communicate with different functions.

    Preferred Qualifications:

    + A minimum of five (5) years of experience supporting day-to-day operations functions of a complex enterprise system.

    + A minimum of five (5) years of experience as a Batch Operator or equivalent, supporting day-to-day configurations and operations of various batch jobs in a complex enterprise system.

    + A minimum of three (3) years of experience in identifying and troubleshooting system outages, installation issues, and application code running JBoss/Tomcat applications in AWS.

    + Experience demonstrating critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items in supporting a large or complex infrastructure/systems.

    + Experience with operating, configuring, and troubleshooting Control-M or equivalent batch applications.

    + Experience managing web-based systems hosted on the AWS platform.

    + Working knowledge of Electronic Data Interchange (EDI) operations.

    + Understand java runtime environment concepts such as heap memory, thread dumps, garbage collection, etc.

    + Experience working with the Project Management Office (PMO) processes, policies, and procedures.

     

    TriTech is an equal opportunity employer!

     

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