• Patient Experience Representative - Pulmonary

    Children's Hospital Boston (Boston, MA)


    80909BRJob Posting Title:Patient Experience Representative - PulmonaryDepartment:Ambulatory ServicesAutoReqId:80909BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Position Summary:

    Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being.

     

    As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.

    Key responsibilities:

    + Patient Encounter Management:

    + Providing positive and effective customer service that supports unit operations

    + Collaborating with referring providers and practices

    + Obtaining required authorizations to compile patient and staff schedules

    + Scheduling patients and supporting patients encounter

    + Check In / Check Out:

    + Greeting and directing patients, families and visitors

    + Monitoring daily schedule and coordinating flow with clinicians/supervisors

    + Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

    + Facilitating and directing communication with Financial Counseling

    + Administrative:

    + Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

    + Providing routine clerical support as needed

    Minimum qualifications

    Education:

    + A high school level of education, bachelor’s degree preferred

    Experience:

    + Prior customer service or administrative experience preferred

    + The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

    + The ability to work with diverse internal and external constituencies

     

    Schedule: 9am-5:30pm M-F

     

    This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

     

    Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

     

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only