• Office Services Manager

    Robert Half Legal (Boston, MA)


    Description

    We are currently seeking a detail-oriented and proactive Office Services Manager to fill a temp-to-hire position at a client site in Boston. The Office Services Manager will manage daily operations across reprographics, mail, and light facilities while overseeing a small team. This role requires someone who can lead by example, drive service excellence, and ensure seamless coordination between service teams and client staff.

    Responsibilities

    + Manage and support day-to-day operations in reprographics, scanning, mail handling, and hospitality

    + Ensure quality service delivery across office printer/copier/scanner fleet

    + Implement and maintain standardized procedures and operational controls

    + Monitor performance against client contracts and internal benchmarks

    + Lead a small team by setting objectives, providing feedback, and supporting professional growth

    + Communicate effectively with client services and escalate critical issues as needed

    + Facilitate open collaboration between team members and client stakeholders

    + Oversee team development, retention, motivation, and succession planning

    + Promote a culture of continuous improvement and operational excellence

    + Compile and manage monthly client billing

    + Optimize scheduling and staff allocation through cross-training and effective team coordination

    + Support new business implementations and share operational insights for improvement

    Requirements

    Requirements

    + Bachelor’s degree or equivalent experience

    + Minimum 5 years’ experience managing teams in a service-focused environment

    + Proven leadership and people management capabilities

    + Demonstrated success in resolving complex operational issues

    + Excellent client service and communication skills

    + Strong knowledge of print/reprographics processes and multifunction office equipment

    + At least 2 years’ experience managing financials and understanding P& L implications

    + Tech-savvy and adaptable with MS Office proficiency

    + Experience with FedEx/UPS/Kinkos-style operations is a plus

    + Ability to work well with others and develop team members effectively

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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