"Alerted.org

Description We are looking for a skilled Desktop Support Analyst to join our team in Northfield, Illinois. In this role, you will provide expert-level technical support for end-user computing systems, ensuring smooth operation across hardware and software platforms. This position is critical for maintaining the efficiency of organizational processes and delivering exceptional service to stakeholders.

Responsibilities:

• Deliver advanced technical support for hardware, software, and end-user systems, ensuring optimal functionality.

• Collaborate with team members to troubleshoot and resolve complex technical issues promptly.

• Manage and maintain configurations for desktops, laptops, and mobile devices, including Apple and Android platforms.

• Utilize tools like Microsoft SCCM to oversee software deployments and updates.

• Administer Active Directory, ensuring proper access control and user account management.

• Support backup and recovery operations, ensuring data integrity and availability.

• Work with Cisco technologies to manage network connectivity and related configurations.

• Provide guidance and leadership within the team, sharing expertise to improve overall support operations.

• Stay updated on emerging technologies to recommend improvements for end-user computing systems.

• Communicate effectively with stakeholders to understand their technical needs and provide tailored solutions. Requirements

• Minimum of 5 years of experience in desktop support or a related technical role.

• Proficiency in managing both Apple and Android devices.

• Strong knowledge of Active Directory, including user account management and access controls.

• Hands-on experience with Microsoft SCCM for software deployment and updates.

• Familiarity with Cisco technologies and network configurations.

• Expertise in computer hardware and Dell Technologies.

• Experience working with backup technologies and data recovery processes.

• Exposure to Amazon Web Services (AWS) and configuration management tools.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .