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Description

We are looking for a dedicated Associate Patient Care Coordinator to join our team in Latrobe, Pennsylvania. The Associate Patient Care Coordinator is a contract position within the healthcare sector, focusing on patient registration and coordination. The Associate Patient Care Coordinator, you will play a key part in ensuring a seamless patient experience by managing appointments, handling medical records, and addressing billing inquiries with attention to detail.

Responsibilities:

• Schedule patient appointments using specialized software tools and provide clear testing instructions to ensure efficient service delivery.

• Conduct patient interviews to gather accurate demographic, insurance, and claim information while maintaining thorough and courteous communication standards.

• Verify and secure necessary authorizations, referrals, and certifications to meet medical necessity guidelines and payer regulations.

• Respond promptly to patient and departmental inquiries, ensuring resolution that meets customer satisfaction.

• Maintain accurate and up-to-date records in the system, including obtaining required signatures and documentation for revenue cycle progression.

• Collaborate with management to identify process improvement opportunities and communicate any issues impacting task completion.

• Uphold a positive customer experience by assessing patient needs and incorporating them into decision-making processes.

• Work effectively in a fast-paced environment, performing multiple tasks simultaneously while managing frequent interruptions.

• Ensure compliance with departmental policies, procedures, and system updates, including insurance payer regulations.

• Display respect and professionalism in all interactions with patients, staff, and external partners.

Requirements • Proven experience in customer service, preferably in a healthcare or clinical setting.

• Strong communication skills with the ability to convey information clearly and professionally.

• Proficiency in scheduling software and office functions, including documentation and record management.

• Familiarity with insurance policies, authorizations, referrals, and medical billing processes.

• Ability to multitask and maintain accuracy in a high-pressure environment.

• Knowledge of Medicare and other payer regulations is highly desirable.

• Demonstrated initiative and adaptability to process changes and system updates.

• Commitment to regular and punctual attendance to ensure consistent patient care operations. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .