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Job Description

Training Manager Job Description

General Job duties include, but are not limited to the following:

Account Management /On-Call Responsibility

• The Training Manager will be expected to manage the account in place

or in the absence of the Account Manager. The Training Manager will be responsible for the entire departmental operation and must be well versed in all aspects of the operation. The Training Manager is expected to lead the department by example and be fully prepared to step up into an Account Manager’s role in a moment’s notice.

• The Training Manager will be responsible and accountable for the account location 24 hours per day, 7 days per week, and 365 days per year. The Training Manager will be assigned a cellular telephone and/or a digital pager for the purpose of facilitating 24-hour contact for the assigned account location/s. All calls must be answered in a professional manner and within a 30-minute time period .

• All other duties as assigned.

Operational Management

• Supervise the day-to-day operations of the security operation at a given site .

• Develop and maintain safety programs outlining site-specific hazards for security officers to include but not limited to vehicle safety and environmental safety.

• Develop, maintain , and review site-specific Operational Procedures and Post Orders. Ensure that all information is accurate and up to date so that the security staff will have specific guidelines to follow in the event of an emergency or any other type of situation requiring operational guidance.

• Develop and implement site-specific training syllabuses, implement applicable corporate training programs, and complete accurate O n the J ob T raining (OJT) documentation on all training aspects. Conduct weekly training at all assigned post locations. Administer written operational procedure testing as directed by the Account Manager. Training development, implementation and documentation may encompass all headquarters and/or affiliate locations.

• Communicate requirements to all appropriate Personnel within the selected supplier’s organization to ensure all requirements are met.

Requirements

Job Qualifications:

+ 18 years of age or older

+ High School diploma or GED equivalent

+ Prior military, law enforcement and/or college education preferred.

+ Minimum of three years proven management experience

+ Highly Motivated

+ Proven customer service skills

+ Ability to work independently and make decisions.

+ Excellent verbal and written communication skills

+ Proven leadership and coaching skills

+ General knowledge of business practices through either prior management experience and/or education

+ Valid driver’s license and a reliable vehicle

+ Must demonstrate a basic working knowledge of personal computers and proficient in Microsoft Office.