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Print & Mail Quality Assurance Specialist

Department: Quality Control

Reports to: Quality Control Manager

Full-Time: A typical work schedule is standard business hours, 8:30 a.m.– 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects.

Pay Schedule: Weekly

Non-Exempt: Compensation starts at $42,000 - $55,000 annually, depending on experience.

Shift Differential: 2nd Shift, +$1. hour , 3rd Shift, +$2. Hour (Based on hours worked)

Benefits: Begin the first day after the first two full months of employment

****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value.

Position Summary

The Print & Mail Quality Assurance Specialist ensures the accuracy, quality, and compliance of printed and mailed materials to company and client specifications. This position is critical in maintaining quality standards and identifying issues within the production and mailing processes. The role involves conducting detailed inspections of printed mail items, identifying discrepancies, and coordinating with relevant departments to rectify matters. The specialist must maintain the privacy and security of information, as errors can significantly impact client satisfaction and compliance.

Essential Functions

The essential functions include, but are not limited to, the following:

+ Perform quality control inspections on printed and mailed materials to ensure accuracy and compliance with job specifications.

+ Verify data integrity, print alignment, color accuracy, and print quality.

+ Conduct sampling and testing of finished mail pieces to ensure adherence to postal regulations and customer requirements.

+ Document and report defects, discrepancies, or process failures and work with the production team to resolve issues.

+ Ensure compliance with company policies, industry standards, and regulatory requirements, including USPS guidelines.

+ Maintain accurate records of quality inspections and findings.

+ Collaborate with the production, data processing, and customer service teams to improve quality and efficiency.

+ Assist in developing and implementing quality assurance procedures and best practices.

+ Perform final inspections before releasing materials for mailing or distribution.

+ Support continuous improvement initiatives by identifying trends, providing feedback, and recommending process enhancements.

+ Operate quality control equipment and tools as required.

+ Train team members on quality control standards and procedures.

+ Examine incoming and outgoing mail for accuracy and consistency.

+ Compare mail items against established criteria and documentation.

+ Identify and document any discrepancies or errors in printed mail.

+ Maintain detailed records of mail comparisons and findings.

+ Prepare regular reports on the status and quality of mail items.

+ Document processes and procedures for mail comparison.

+ Perform other duties as assigned.

Key Performance Indicators (KPIs)

+ Defect Rate: Percentage of printed and mailed materials found with errors during quality checks.

+ Compliance Rate: Percentage of jobs meeting USPS and company regulatory requirements.

+ Inspection Accuracy: Number of quality checks completed with accurate issue identification.

+ Turnaround Time: Average time taken to conduct quality inspections and resolve issues.

+ Customer Complaint Rate: Number of quality-related customer complaints per month.

Additional Responsibilities

+ Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

On-Call Requirements

+ If you are called in to work outside your regular schedule, you are expected to work at least four hours unless otherwise directed by management.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.

+ Work is performed in a warehouse or production facility environment.

+ May be exposed to varying temperatures, noise, dust, and printing chemicals.

+ Must be able to lift 50 pounds, push 800 pounds on a load-bearing cart, carry 25 pounds, and pull 200 pounds.

+ Must be able to use hand tools, pallet jacks, and forklifts.

+ Requires frequent standing, walking, crouching, bending, kneeling, lifting, and using repetitive motions of hands or wrists; finger, grasp, handle, or feel; reach with arms and hands for extended periods.

+ Fast-paced, deadline-driven setting requiring the ability to manage multiple tasks simultaneously.

Minimum Qualifications

+ A high school diploma or equivalent is required; an associate degree or higher in a related field is preferred.

+ Previous experience in quality assurance within a print and mail production environment is preferred.

+ Strong attention to detail and problem-solving skills.

+ Knowledge of USPS mailing requirements and printing processes is a plus.

+ Proficiency in Microsoft Office Suite and ability to use quality control software/tools.

+ Excellent verbal and written communication skills.

+ Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.

+ Strong organizational and time-management skills.

Note

This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.

Immediate Mailing Services, Inc. is not just an equal opportunity employer but a company that deeply respects and appreciates the unique qualities of each individual. We prohibit discrimination and harassment and provide equal employment opportunities to all individuals, including protected veterans, individuals with disabilities, and any other characteristic protected under federal, state, or local law. This includes providing reasonable accommodations for qualified individuals with disabilities and protected veterans by the Americans with Disabilities Act (ADA), the Rehabilitation Act, and applicable state laws.

At Immediate Mailing Services, Inc., we are deeply committed to fostering a diverse and inclusive workplace. We not only welcome employees and customers from all backgrounds but also encourage them to bring their authentic, original, and best selves to work. In turn, we expect our employees to embrace and uphold these values, making everyone feel included and valued.

Immediate Mailing Services, Inc. is a drug-free workplace. All our employment decisions are made based on qualifications, merits, and business needs, ensuring a safe and secure environment for all our employees in compliance with all applicable laws and regulations.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or a significant risk to their own health, safety, or the health and safety of others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.