• Customer Service Representative (Order Management)

    TEKsystems (Berthoud, CO)


    Order Management Specialist

     

    Pay Rate: $22/hour (paid weekly)

     

    Schedule: Full-time, 40 hours/week within hours of operation

     

    Hours of Operation: Monday-Friday, 6:00 AM - 6:00 PM MST

     

    Start Date: Monday, July 21st, 2025

    Job Description

    Join our dynamic team as an Order Management Specialist and become the first point of contact for our valued customers. In this role, you'll ensure a seamless customer experience while supporting our growing business through efficient order processing and exceptional customer service.

    Primary Responsibilities

    Order Processing & Management

     

    + Process customer orders through multiple channels (phone, email, online)

    + Provide prompt and accurate responses to order and tracking inquiries

    + Check and release various order holds to ensure smooth processing and delivery

    + Input customer orders and transactions into company databases with precision

     

    Customer Support Excellence

     

    + Support customers via telephone, online chat, and email

    + Assist with order entry and provide real-time status updates

    + Answer pre-sale specification queries and product information requests

    + Provide accurate information on pricing, shipping, product availability, and terms

     

    Sales Support

     

    + Identify potential sales opportunities during customer interactions

    + Enter qualified leads into system for sales team follow-up

    + Contribute to revenue growth through proactive customer engagement

     

    Training & Development

    Comprehensive Onboarding Program:

    + 6-day initial classroom training covering systems, policies, and order processing

    + 6-8 weeks of email-focused training for system familiarity

    + Additional phone support training after initial period

    + Ongoing coaching and development opportunities

    Growth Opportunities:

    + Advancement within Customer Service department (up to $30/hour)

    + Cross-department opportunities in Technology, Marketing, Credit, and more

    + Clear path from contract to permanent employment

    Required Qualifications

    + 1-2+ years of recent customer service experience

    + High school diploma or GED (verification required)

    + Proficient in Microsoft Office Suite, Excel, and Outlook

    + Strong critical thinking and multitasking abilities

    + Ability to thrive in a fast-paced environment

    + Coachable attitude and willingness to learn

    Preferred Qualifications

    + Bachelor's or Associate's degree

    + Experience with Salesforce and Oracle systems

    + Bilingual capabilities (Spanish or French)

    + Gaming or computer hobbyist experience

    + Technical retail experience (Best Buy Geek Squad or similar)

    What We Offer

    + Competitive hourly rate with clear advancement opportunities

    + Comprehensive training program

    + Stable, full-time schedule

    + Contract-to-hire opportunity for the right candidate

    + Professional development and cross-departmental growth potential

     

    Ready to Apply?

     

    If you're passionate about delivering exceptional customer service and want to join a team that values growth and development, we'd love to hear from you. This is an excellent opportunity to build a career with a stable, growing company while making a meaningful impact on customer satisfaction.

     

    This position requires on-site work at our Loveland, Colorado facility. Most new hires will be assigned to later shifts within our operating hours.

     

    • Thank you for considering this opportunity! Please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems Recruiter to discuss the next steps in our hiring process.

    Pay and Benefits

    The pay range for this position is $22.50 - $22.50/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Berthoud,CO.

     

    Application Deadline

     

    This position is anticipated to close on Jul 7, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.