"Alerted.org

Info Tech Analyst - Software Administrator

Print (https://www.governmentjobs.com/careers/jacksonvillefl/jobs/newprint/4980631)

Apply



Info Tech Analyst - Software Administrator

Location

Jacksonville, FL

Job Type

Appointed Employee

Job Number

2025-06642

Department

TECHNOLOGY SOLUTIONS

Opening Date

06/20/2025

Closing Date

7/7/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking one Info Tech Analyst - Software Administrator.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

The Software Administrator reports to the Applications Development Project Manager and is responsible for working with Enterprise Architects, DBAs, Business Systems Analysts, and Infrastructure teams for developing, delivering, and maintaining technology-based business solutions.

Examples of Work

+ Installs, configures, updates, and diagnoses hosted, SaaS and On-Premise vendor applications which could include enterprise solutions or customer specialty software. Designs, develops, and maintains applications and services.

+ Supports a minimum of two or three software systems.

+ Ensures the successful configuration of applications based on the business requirements as identified by end-users.

+ Formulates and/or defines system scope and objectives.

+ Prepares detailed specifications and system design documents.

+ Develops new components or modules to meet functionality requirements.

+ Identifies and resolves gaps between requirements and technical design

+ Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.

+ Ensures that solutions are aligned with business and IT strategies and comply with the organization's architectural standards.

+ Follows development methodologies and standards for systems design, coding, testing, implementing, maintenance, and support of applications software that is delivered on time and within budget.

+ Develops applications in the mobile environment meeting the needs of City operations and the general public.

+ Reads and reviews requirements documentation in order to become familiar with project scope, business needs and overall application requirements.

+ Reviews Technical Design Document (TDD) and provide input in terms of overall design.

+ Assists Senior level developers in designing objects and class modules, database design, data mapping and any other assigned tasks relating to TDD.

+ Configures or Codes assigned application modules as directed by Senior Developers, Architects or Project Managers based upon technical design, user interface and use cases.

+ Seeks direction, guidance and mentoring from senior level developers when necessary.

+ Operates as key developer on applications requiring single developer.

+ Debugs code and perform thorough and proper unit test on assigned modules and assist in unit testing all aspects of the application.

+ Logs test outcome in issue tracking software.

+ Participates in lesson learned strategy sessions and project summary reviews.

+ Assists in maintaining, supporting, and modifying existing applications.

+ Operates as member of a team, sharing and exchanging ideas concerning application development.

+ Works with shared resources such as User Interface Designers, Business Analysts, and Technical Writers to ensure the development of a sound and professional application in look, feel, function and accuracy.

+ Operates standard office equipment such as personal computer using word, spreadsheet, database and other related software and peripheral equipment.

+ Demonstrates proficiency in the City of Jacksonville’s competencies.

+ Perform related work as required.

Knowledge, Skills and Abilities

+ Knowledge of system development programming, analysis and design principles, practices, and techniques.

+ Knowledge of .Net framework programming languages with emphasis in at least one of the following: VB.NET, C#.NET, ASP.NET, different .NET Frameworks.

+ Knowledge and understanding of software and hardware requirements of various departmental systems.

+ Knowledge and understanding of the business functions related to applications and process requirements of medium to complex application systems.

+ Knowledge of web services.

+ Knowledge of standard concepts such as HTML and JavaScript, User Interface, Object Oriented concepts, Use Case, and basic UML Diagrams.

+ Knowledge of relational databases with emphasis on SQL query language and stored procedures.

+ Knowledge of requirements gathering process and documentation structure.

+ Knowledge of development, reporting, and testing tools.

+ Skill in developing .NET applications.

+ Ability to quickly adapt to tools within vendor applications.

+ Ability to use TFS and GIT as Source Control.

+ Ability to consult with clients to define user requirements on small scale projects.

+ Ability to follow technical and procedural standards agile methodologies for systems design, development, verification, and implementation.

+ Ability to multi-task, work independently and manage unstructured tasks within specific guidelines and time constraints.

+ Ability to create and maintain technical documentation for newly created or modified custom applications.

+ Ability to work independently on medium to large sized projects.

+ Ability to work in a collaborative team environment.

+ Ability to gain proficiency and earn certifications in new technologies.

+ Ability to communicate effectively, both verbally and in writing.

+ Ability to enforce coding standards

+ Ability to deploy applications into hosted environment and/or client sites.

+ Ability to assist implementation and training teams as needed.

+ Ability to operate standard office equipment such as personal computer using word, spreadsheet, database and other related software and peripheral equipment.

+ Ability to operate a motor vehicle.

Open Requirements/Supplemental Information

+ Five (5) years of education and/or experience in Information Technologies with at least two (2)years of .NET application development or software configuration work experience.

+ Experience in problem solving, time management and analytical skills.

+ Demonstrated soft skills required such as presentation of ideas and clear articulation of concepts to senior management.

Licensing/Certification/Registration:

+ A valid driver's license is required prior to appointment and must be maintained during employment in this class.

+ Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based.

REQUIRED DOCUMENTS: The below documents are required with your application.

+ Resume

+ College Transcript - When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email:[email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

+ Yes

+ No

04

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

05

Do you have a minimum of five (5) years of education and/or experience in Information Technologies?

+ Yes, I have 5 years or more.

+ I have 3 years or more, but less than 5 years.

+ I have less than 3 years.

+ None of the above.

06

Provide a detailed description (at least 3-4 complete sentences) of your experience.

07

Indicate the organization(s) you worked for where you gained this experience.

08

If you answered "Yes" to question #5, do you have least two (2) years of .NET application development configuration work experience?

+ Yes, I have 2 years or more experience.

+ No

09

Provide a detailed description (at least 3-4 complete sentences) of your experience.

10

Indicate the organization(s) you worked for where you gained this experience.

11

It is required that you have experience problem solving, time management and analytical skills. Do you possess these skills?

+ Yes

+ No

12

It is required that you have demonstrated soft skills such as presentation of ideas and clear articulation of concepts to senior management. Do you have such skills?

+ Yes

+ No

13

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

+ FL Class A Commercial Driver License (CDL)

+ FL Class B Commercial Driver License (CDL)

+ FL Class C Commercial Driver License (CDL)

+ FL Class E Driver License

+ GA Standard Driver's License

+ GA Class A Commercial Driver's License (CDL)

+ GA Class B Commercial Driver's License (CDL)

+ GA Class C Commercial Driver's License (CDL)

+ License from another State.

+ Learner Permit

+ My license is currently invalid.

+ I do not possess any type of Driver's License.

14

If you have a State of FL license, does your license currently have one or more of these restrictions?

+ C or 1 - Business Purpose Only

+ D or H - Employment Purposes

+ P or 2 – Probation Interlock Device

+ S or I – Other Restriction

+ Two or more of these restrictions.

+ I have an out of state license.

+ None of the above.

15

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

+ Yes

+ No

16

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

+ Yes

+ No

17

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

+ Yes

+ No

18

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

+ Yes, the City of Jacksonville has my consent to check my driver's license.

+ No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

+ I do not possess a valid driver's license.

19

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

20

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

21

A resume and college transcripts are required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

Apply

Please verify your email address Verify Email