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Job Summary:

Engineer II- Software Engineering

JOB DESCRIPTION – Engineer II- SOFTWARE ENGINEERING

Division: Ticketmaster US

Line Manager: Senior Director, Development

Contract Terms: Permanent FTE, 40 hours per week

Who are we?

Ticketmaster, a proud division of Live Nation Entertainment, is the world's leading live event high tech ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 21 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.

Why Ticketmaster?

A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

The Team

The Integration Team is part of a development organization that supports multiple Ticketmaster platforms

used by the NFL, NHL, NBA, and major event venues globally. It supports CRM/retention, marketing, renewals, invoice/payment processing, inventory control, and reporting, seeing more than $3.8B in transactions annually.

The primary focus of the Integration Team is to support Ticketmaster clients (major sports teams and venues) as well as “Nexus” vendor partnerships by enhancing our B2B offerings, adding best-of-breed solution providers to Ticketmaster's product portfolio. This includes providing access to data through APIs, file-based delivery, and streaming as well as miscellaneous asks that other teams cannot fill.

The Job

Engineer II- Software Development

Aid in the design, development and implementation of software code while participating in team activities and contributing to discussions. As a developer on a growing team, work collaboratively with the team to drive towards more modern technologies. Ticketmaster is at an exciting point in the company’s history- we are still rapidly growing while simultaneously undergoing major initiatives to modernize key platforms.

Engineers on our team are looking to provide new, more efficient ways to deliver data to our clients and partners. To add stability to client systems and provide data in near-real time, more flexible solutions using data streaming technologies, off-platform data storage in AWS, and other approaches are being pursued. New, more customizable and flexible reporting tools that integrate into the existing Ticketmaster reporting portals are also being pursued and developed. Getting data to clients and customers faster and offering greater flexibility is our goal. Utilizing new, versatile and widely used technologies are the means of getting us there. Developers are offered wide flexibility in choosing these tools and products.

Working closely with major sports teams and venues, our developers get the satisfaction of directly seeing the impact of the work they do- helping to get millions of fans into live events every day- they do this while getting the chance to investigate and implement cutting edge technologies.

What You Will Be Doing

+ Investigating and implanting new technologies to improve team efficiency and data delivery to our clients. This includes utilizing new streaming and data delivery technologies and cloud storage platforms.

+ Implementing new technologies to better dynamically scale our infrastructure and make it easier to build and deploy code in a DevOps development model.

+ Improving and implementing new tools to provide more security to our platforms while also providing more visibility into system health through improved monitoring and alerting tools and processes.

+ Constantly seeking to improve team performance by investigating and implementing automation processes to remove toil wherever possible.

+ Lias with development peers throughout the company- our platforms interacts with a multitude of other systems (payments, resale, entry systems) in North America and around the globe. You will have a chance to work with a broad range of talented individuals around the globe.

+ After implementing new systems, closely monitor and evaluate them, looking for constant improvement.

+ Closely interact with senior developers, management, Project Management, Product Management, Operations, and a wide variety of teams throughout the organization.

What we look for in our Engineers:

+ Ownership. You feel ownership over everything you ship. You'd never call code "released" until you’re confident it’s correct.

+ Passion. You pride yourself on efficient monitoring, strong documentation, and proper test coverage. You are excited to work in a modern tech stack, and you have demonstrable experience with diverse pool of technologies.

+ A team player. You believe that you can achieve more on a team—that the whole is greater than the sum of its parts. You rely on others' candid feedback for continuous improvement.

+ Ability to make an impact. You will work on a product used by more than 500 clients in major sports and entertainment venues across multiple countries.

+ You seek new methods and tools to make great websites faster and better, both on the front-end and back-end.

+ Interest in continuous learning: Exposure to latest & great technologies; onsite tech talks and trainings; attending tech conferences

+ Collaboration. Partner with a diverse group of professionals with different skills & disciplines across the organization to achieve a common goal

+ Write great code. You care about writing good code, design, performance and an outstanding user experience

Qualifications:

Required:

+ A minimum of a Bachelor’s degree in a technical discipline (CS, MS)

+ 2 or more years of progressively complex related experience in software development.

+ Strong understanding of OOP programming and programming languages such as Java, Python

+ Experience with open source development tools (Maven, Jenkins, GIT)

+ Spring Boot (REST API development)

+ SQL basics

Familiarity with the following a plus:

+ REACT JS

+ Backend technologies (Node JS, Mongo DB, Websockets)

+ Open logging standards

+ Prometheus and Grafana for monitoring

+ AWS (EC2, S3, etc.) and other cloud services

+ Terraform

+ Linux OS

+ Docker

+ Kubernetes

+ Kafka/pub-sub technologies

+ Worked with a CI/CD pipeline (DevOps)

+ Agile development practices