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What you'll bring to the team

ROLE Summary

Become a part of the excitement atLEGOLAND Florida Resortas a Resort Operations Host - Attractions! In this role,you'llbe responsible forensuring the safe and efficient operation of our thrilling rides and attractions.You'llplay a key role in creating memorable experiences for our guests by providing excellent customer service andmaintaininghigh safety standards.

Key responsibilities

Zonal** **Operation** **:

+ Youwillwork in a specificzonewithinthe resort, ensuringsmooth operations and excellent guest servicewhile promoting company values.

+ After training andclearance,you willmaintainattraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.

+ Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.

+ Assistguests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests mayhave andprovide a positive experience.

+ Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.

+ Performs opening and closing routines as defined by the operating procedures.

+ Communicate effectively with other operators, supervisors, andresortemployees to ensure smooth operations. Follow instructions and work as part of a team.

+ Liaison leadership team to resolve any resort wide guest issues.

Health & Safety:

+ Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.

+ Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintaina high levelof focus to ensure safe operation.

+ **Work Environment, Physical DEMANDS**

+ Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.

+ Exposed to wet and/or humid conditions.

+ Intermittentand prolongedsitting,standing,and walking to move about the resort and interact with guests.

+ Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.

+ Hearing sufficient to communicate with individuals in person and via device.

Qualifications & Experience

Experience and Qualifications

+ Preferred experiencein aguest-facing role such as acommercial or theme park environment.

+ Excellent communication and collaboration skills.

+ Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures.

+ Ability to handle high-stress situations calmly and effectively.

+ Basic math and computing skills are preferred.

+ Must be willing to work flexible hours, including evenings,weekends,and holidaysto support park operations.

Pay Range

USD $13.50/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9119/resort-ops-host-ft--attractions--zone-3/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-FL-Winter Haven_

**Job ID** _2025-9119_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _LEGOLAND Florida_