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About Us:

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Overview:

The ideal candidate will serve as the frontline customer service representative, handling all activities related to Institute attendee registration, including, answering the main phone line and responding to emails, reconciling payments and refunds with the Finance Department, and managing the Salesforce database. The candidate will be responsible for managing Institute’s recruitment and retention strategy, in addition to various logistics.

Responsibilities:

+ Provide quality customer service to Institute stakeholders by serving as the frontline representative, answering emails and phone calls promptly.

+ Manage all aspects of attendee registration, including working with the Finance Department to process and collect tuition payments.

+ Oversee all aspects of pre-site preparations and post-site wrap.

+ Manage Institute’s recruitment and retention strategy, maintain attendee data through Salesforce, and work closely with volunteers.

+ Coordinate on-site logistics, including catering and assistance with events.

+ Coordinate in-house logistics relating to the fall board meeting and other programs.

+ Perform administrative duties and help with special projects.

Qualifications:

+ Bachelor’s degree and at least 1 year of related experience preferred.

+ Customer service experience.

+ Attention to detail.

+ Excellent organizational and administrative skills.

+ Strong written and verbal communication skills.

+ Working knowledge of Microsoft Office programs.

+ Ability to work independently with minimal supervision.

+ Flexibility to travel.

+ Ability to lift and move items up to 40 pounds for on-site event logistics.

+ Experience in chamber/association/nonprofit/volunteer organizations preferred.

+ Interest in adult education preferred.

+ Knowledge of Salesforce preferred.

The salary range for this position is $50,336.00 to $58,000.00. The actual salary paid for this position will vary based on market data, an applicant’s qualifications, relevant degrees, certifications, and other factors. Our full-time employees are eligible for benefits, including health care, vision, dental, retirement, and paid leave.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Details

Job Family Administrative Operations

Job Function Coordinator

Pay Type Salary

Employment Indicator Non Exempt