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Join PDS Tech’s Client as an IT Operations Technician II – Drive Technology Forward in a Hands-On Role!

_Location: Sheridan, AR | Pay: $35–$42/hour | Schedule: M–F, 8 am–5 pm | 6-Month Contract (Potential to Extend or Convert to Full-Time)_

Make a Meaningful Impact from Day One

PDS Tech Commercial is seeking a skilled **IT Operations Technician II** to support our client in the manufacturing industry at their Sheridan, AR location. In this role, you will provide essential technical support, manage critical systems, and help ensure IT operations run smoothly across the facility. This is your opportunity to become a go-to problem solver in a highly respected industrial setting.

What You’ll Be Doing

You’ll play a vital part in both frontline support and backend operations. Key responsibilities include:

+ Providing technical assistance via phone, email, chat, and in-person support

+ Configuring and deploying hardware and managing peripheral inventory

+ Installing, maintaining, and troubleshooting enterprise software and applications

+ Supporting and maintaining IT infrastructure (computers, printers, phones, servers, cameras, etc.)

+ Managing user accounts and group memberships

+ Configuring and troubleshooting mobile devices

+ Participating in IT projects and a rotational on-call schedule

+ Promoting and maintaining high safety standards at all times

Minimum Qualifications

+ 3+ years of technical support experience (hardware/software troubleshooting)

+ Bachelor’s degree in IT or equivalent combination of education and experience

+ Experience with Microsoft AD, Azure AD (Entra ID), and Cisco networking

+ Ability to wear PPE and lift up to 30 lbs

+ Strong interpersonal, organizational, and communication skills

Preferred Qualifications

+ Experience in a heavy industrial environment

+ Formal helpdesk or customer service training

+ Familiarity with Microsoft Intune

+ AZ-900, MD-102, and AZ-040T00-A certifications

+ Ability to document processes and proactively address recurring issues

Why Join Us

At PDS Tech, we connect top talent with forward-thinking companies. When you join this assignment with our client, you’ll work in a dynamic, supportive environment where safety, innovation, and teamwork are top priorities. You'll gain hands-on experience and have the chance to grow your skills with potential for long-term career advancement.

Ready to Get Started?

Don’t miss this exciting opportunity to advance your IT career. Apply today and let’s build the future—together.

**Pay Details:** $35.00 to $42.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance