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About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Vice President of Operations Planning & Engineering is a strategic and results-driven leader responsible for defining and executing a long-term operational strategy that enhances efficiency, scalability, and performance across United Site Services. This role leads the integration of workforce planning, capacity modeling, and operational engineering to ensure the right capabilities, tools, and talent are in place to meet current and future business needs. The VP partners closely with Sales, Field Operations, Finance, HR, and Business Unit leaders to identify operational gaps, drive cross-functional alignment, and implement data-driven initiatives that improve productivity, reduce costs, and support sustainable growth across all service lines, with a focused emphasis on complex operations.

Essential Functions

+ Operational Strategy: Defines and evolves the enterprise operations excellence strategy to ensure alignment with growth plans, field execution standards, and customer satisfaction goals

+ Develops, evolves, and maintains performance dashboards and analytics tools (e.g., Tableau, Sigma) to track KPIs, analyze gaps, and prioritize improvements based on ROI

+ Training & Field Development: Leads the Field Development Manager (FDM) and Field Development Specialist (FDS) teams to ensure adoption of operational standards. Works collaboratively with HR to ensure effective leadership onboarding and development of employees in operational roles..

+ Routing, Planning & Workforce Optimization: Governs routing and field service systems (e.g., FSL, Demand Planning) to drive optimal labor utilization, asset deployment, and cost management across all branches

+ Operating Model: Defines and institutionalizes labor and overhead models that drive standardization, service consistency, and workforce agility across Field Operations

+ Operational Interventions: Functions as an internal consulting arm to diagnose performance gaps, execute targeted branch-level interventions, and lead turnaround strategies in close collaboration with field leadership. Process Standardization: Owns the creation, rollout, and maintenance of Operations Playbooks and SOPs to ensure consistent application of operational processes and expectations enterprise wide.

+ Change Leadership: Leads enterprise-wide change initiatives by developing change management plans, aligning cross-functional stakeholders, and ensuring organizational readiness for transitions

+ Cross-functional Collaboration: Collaborates with senior leaders across Sales, HR, Finance, and IT to embed operational best practices into systems and workflows and drive strategic alignment

+ Leadership & Culture: Provides strategic direction, mentorship, and performance management for the Operational Excellence team; foster a high-performing culture of accountability and innovation

+ Forecasting & Reporting Oversight: Ensures weekly and monthly labor forecasting, scheduling, and operational performance reviews are completed and used to guide decision-making and accountability

+ Sustainability Framework: Builds and maintain frameworks that monitor execution against the Operating Model and track long-term sustainability of operations initiatives

+ Travel Requirement: This role requires up to 50% travel to field locations and corporate offices to support operational initiatives, training, and leadership engagement

+ Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This role has supervisory responsibilities

Qualifications

EDUCATION

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelor’s Degree

or equivalent combination of education and experience

Preferred

Graduate Degree

in business administration or related field

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

12

in operations, with a strong emphasis on operational excellence

10

leadership experience, leading large diverse teams to achieve results

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Expertise in operational excellence methodologies (Lean, Six Sigma,

Kaizen, Agile)

• Experience with routing, labor modeling, and field service technologies

(e.g., FSL)

• Strong analytical skills and proficiency in BI tools (e.g., Tableau, Sigma)

• Demonstrated ability to drive change management in matrixed

environments

• Strong communication and leadership skills with executive presence

• Experience designing and executing large-scale process improvement

programs

• Strategic thinker with strong business acumen and a customer-first

mindset

Physical Requirements

+ Sit while answering phones or reply to emails

+ Use hands and fingers to handle, control or feel objects tools or controls

+ Repeat the same movements when entering data

+ See details of objects that are less than a few feet away

+ Speak clearly so listeners can understand

+ Understand the speech of another person

+ Focus on one source of sound and ignore others

+ Hear sounds and recognize the difference between them

+ See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

+ Holiday & Paid Time Off (pro-rated for Part-Time employees)

+ Medical/Pharmacy

+ Dental

+ Vision

+ Employer-Paid Short-Term Disability

+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

+ Voluntary Employee Life & Accidental Death and Dismemberment

+ Voluntary Spousal Life

+ Voluntary Dependent Life

+ Voluntary Hospital Indemnity, Accident and Critical Illness

+ Commuter/Transit Account

+ Voluntary Long-Term Disability

+ Healthcare Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Health Savings Account with company contribution

+ 401(k) with employer match

+ Employer-Paid Employee Assistance Program (EAP)

+ Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range

$191,700.00 – $287,600.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.