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EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are growing rapidly and looking for a Service Writer who will partner with our growing team. The role is located at our PTA Fort Worth, TX location.

THE IDEAL CANDIDATE

You understand the heavy equipment business and have a drive for being an active part of solutions.

Coordinates and schedules service work in the service department in an organized, professional manner, and sells additional needed service to customers. Takes messages or fields/answers all routine and non-routine questions. Assists in the initiation of contact of sales and other staff with existing and potential customers, identifying their needs. Maintain maintenance files.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Works with all service departments at the local branch to ensure that Repair Orders are opened timely, updated as necessary, and accurate when closed, which includes but is not limited to

- Repair Order is Opened to the Correct Customer and Equipment

- Reconciliation of Technician Time

- Reconciliation of Parts Listed

- Correct Billing / PO Information are listed

Schedules appointments using Custom Truck One Source approved forms.

Obtains customer Information along with Tool / Equipment Details.

Regularly follows up with technician for updates and estimated completion dates.

Advises customers on needed services, as well as manufacturers specifications, including using maintenance menus and parts diagrams.

If additional work is needed, explain the details to the customer, including the additional cost and tie considerations.

Indicates on the repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the item/tool in. Repair orders MUST be legible.

Notifies technicians or local management of incoming work.

Provides estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval.

Establishes each customer’s method of payment. Obtain approval of credit, if necessary.

Establish “time promised.” Check with the technician responsible for work distribution.

Obtains customer’s signature on repair order; provides customer with a copy.

Follow-up on the progress of each repair order during the day. Contacts customers by telephone regarding any changes in the estimate or time promised. Records changes in repair order in approved fashion.

Handles telephone inquiries regarding work in process and appointments.

Compare the final invoice with the original repair order.

Maintains follow-up program on additional items found in need of repair.

Keeps quick pricing guides, signals checklists, maintenance menus and other service department forms and references up to date.

Participates in all available training programs.

Works with all departments in harmony.

Must have a working knowledge and understanding of Custom Trucks’ Safety Policy.

Computer and software proficiency and can quickly adapt to new systems.

Excellent listening skills and communicator.

Follows verbal and written communications and communicates effectively with public, customers, co-workers and Owners in a professional and courteous manner both orally and in writing.

Works in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Ability to interface well with all customers, and all departments of the Company and to represent the location in a highly professional manner.

Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OOSHA Right-To-Know, etc.

Ensure that all documents are accounted for.

Accomplishes the forecast for the service that has been established by the location manager.

Responsive to management requests and manages time efficiently.

Responsible for setting up and maintaining an organized file system.

Able to work with minimum supervision, capable of self-checking work.

Ability to learn.

BENEFITS

• 401(k) with Employer Match

• Competitive Health Care

• Dental, Vision, and Life Insurance

• Paid Vacation, Sick and Holidays

• STD/ LTD

• Partner Discounts

• Investment in Employee Development

Equal Employment Opportunity Employer

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, reli-gion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.