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YOUR TASKS Inventory Management & Control:

* Create deliveries daily and monitor order processing.

* Monitor stock availability to ensure timely order clearance.

* Support account and purchasing team to troubleshoot order issues.

* Manage inventory updates, promotional planning, customer return cases, and inbound planning.

* Coordinate return shipments (e.g., create return labels).

Client Issue Resolution:

* Communicate with customers on order status and expected delivery dates.

* Prepare and maintain status reports for client, management, and internal communications.

* Oversee customer accounts to ensure SLAs are met.

* Assist the Account Manager in providing data, advice, and resolving problems.

Process Optimization & Documentation:

* Continuous involvement and support with departmental process improvements

Business Reviews & Client Consultation:

* Participate in business reviews with the customer.

Operational Leadership & Oversight

* Work closely with operations to ensure program requirements are met.

YOUR PROFILE At least two years of Customer Service experience At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required High School Diploma or equivalent 3PL, Supply Chain, Logistics or similar experience preferred Ecommerce experience preferred SAP knowledge preferred

WE OFFER

* Medical, Dental, Vision, Life Insurance, and Disability Pay.

* 401(k) with company matching up to 6%.

* Paid Time Off, including paid holidays.

* Flexible Spending Accounts.

* Voluntary benefits such as legal and financial assistance, pet insurance, and more.

* Employee Assistance Program.

* Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

* Commuter benefits.

* Employee engagement activities.

EOE Protected Veterans/Disability