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The VP Loan Reconciliation Governance, Oversight and Reporting Manager is a seasoned professional and plays a critical role within Global Lending Operations. The ideal candidate will bring extensive experience in performing analysis of data and understanding of the source causing breaks while providing oversight from a control point of view. This role requires a deep understanding of operational flows for Lending Products and excellent communication skills, which are required to identify themes causing breaks across various loan processing groups within Lending Operations.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

+ This role will manage reviewing loan documentation and remediation of priority requests from operations leadership while providing support to a variety of tasks related to the loan process for reconciliation and resolution of cash breaks

+ Subject matter expert to lead the team to drive and implement business initiatives related to enhancements to the Lending Operations reconciliation system TLM, the product processor LoanIQ that results in break related themes, and the system called Workstation (Helios) that will house the workflow for all Lending Operations outstanding transactions.

+ Perform root cause analysis of cash breaks and partner with stakeholders to analyze possible enhancements or process changes to reduce outstanding breaks

+ Develops and exercises business plans, policies, and procedures, and demonstrates an ability to independently lead projects, and offer innovative solutions

+ Has responsibility for volume, quality, timeliness, and delivery of complex deliverables often related, but not limited to the cash break processes for the team

+ Accountable for integrity of process, operations, and associated results

+ Responsible for detailed analysis of loan related cash break reconciliations where the best course of action is not evident from the information available, but actions must be recommended/taken

+ Supports a wide range of internal clients (processing, transformation, client delivery, and technology)

+ This includes but not limited to assessing service quality and identifying areas for process improvement, service, or technology enhancements.

+ Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions

+ Defines, develops, implements, and tracks appropriate related KPIs and SLAs for the group

+ Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff

+ Builds effective relationships with colleagues, management, internal/external clients, and stakeholders, as well as ability to influence them where necessary

+ Persuades/influences/negotiates with others through collaborative communication skills

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

+ 5-8 years of Experience

+ Energetic leader who can independently lead and drive initiatives and deliverables

+ Sound knowledge of financial products, accounting principles and practices

+ High degree of numeracy, an analytical approach to tasks and problem-solving skills are essential

+ Strong written and verbal communication skills with the ability to explain complex financial concepts clearly & collaborate with cross-functional teams

+ Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues

+ Comply with applicable laws, rules, and regulations, and adhering to Policies

+ Strong working knowledge of Microsoft Excel and other office applications

+ Critical thinker with the ability to make comprehensive decisions that will positively affect the Lending Operations organization

Preferred Qualifications:

+ Experience with Flexcube and/or LoanIQ

+ Experience with TLM (Transaction Lifecycle Management) cash break reconciliation system

+ Experience in project management initiatives related to root cause analysis for cash break management and resolution

Education:

+ Bachelor’s/University degree Finance, or similar discipline

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Loan Documentation and Processing

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Full Time Salary Range:

$103,200.00 - $154,800.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 02, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.