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Description

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Senior Technical AnalystTriStar Skyline Medical Center

Benefits

TriStar Skyline Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

We are seeking a Senior Technical Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Senior Technical Analyst (STA) implements and supports a broad range of facility based ITG equipment. As the key technical service resource within the facility, the STA is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 oncall support with other members of the division staff. The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The STA assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

GENERAL RESPONSIBILITIES

+ Effectively works with division and corporate ITG personnel to ensure that division priorities and standards are achieved

+ Effectively works with customers, Service Desk and Technical Services personnel

+ Participates in facility-based IT project planning, as needed

+ Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

+ Mentors and trains Division Technical Analysts

+ Drives standardization and documentation relating to Facility Technical Analyst roles.

+ Exhibits deep, comprehensive knowledge of core infrastructures, including networking and server administration.

+ Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance

+ Responsible for ensuring technical documentation exists for locally supported systems, including Knowledge Base and support articles.

+ Investigates hardware problems and performs minor system hardware and communication connection repairs

+ Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction

+ Recommends process changes that improve the implementation, maintenance and support of facility and division-based IT equipment.

+ Coordinates work among the local technical services team.

+ Responsible for asset management tasks for the facility.

+ Communicates and escalates incidents and requests beyond scope of ability to senior service resources

+ Logs and tracks incidents and requests; reviews incident and request tracking databases

+ Aids and trains users on proper use of division and/or facility technology

+ Provides 24x7 on-call support based on division IT staff rotation Rev Date 12.2023

+ Maintains and protects confidentiality regarding all aspects of patient care and employee information

+ Adheres to Code of Conduct and Mission & Value Statement

+ Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

Required:

+ Ability to manage ambiguity

+ Demonstrable divergent/convergent thinking

+ Ability to conduct root cause analysis and other advanced problem-solving methods

+ Demonstrates broad knowledge of technology and solutions

+ Proactively manages resources and priorities workload

+ Demonstrated ability to multi-task

+ Possesses strong analytical skills

+ Demonstrated customer orientation; strength in analytical, math, and reasoning skills

+ Effectively communicates verbally and in writing

+ Demonstrated proficiency in MS Office applications

+ Provides onsite technology support on projects

+ Must be able to drive to assigned sites to complete work

+ Must be able to travel to remote facilities.

EDUCATION:

+ Bachelor’s Degree in Information Systems preferred or equivalent work experience

EXPERIENCE:

+ 5+ years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE:

+ Basic certification in Cisco equipment or Microsoft Products is highly desirable; education and/or experience may be substituted

+ Valid state driver’s license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, lifting, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting paper and/or boxes up to 50 pounds. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel between facilities may be required.

OSHA CATEGORY:

The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

ITG (https://hcahealthcare.com/) transforms healthcare and givespeople **healthier tomorrows** . We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to **move healthcare forward** . We do this byseeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Senior Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.