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Requisition: 202500194S

Occupational Category (Staff Positions Only): Technical/Para-Professional

Hiring Salary: Hourly-Staff

Department: Testing Center

General Requirements:

High School graduate or G.E.D. equivalent. Associate degree desirable. Higher-education experience in standardized and academic testing preferred.

Nature & Purpose of Position/Usual Duties:

Provides essential front-line support to the Testing Center, assisting in both proctoring exams and front-desk operations. Working closely with the Coordinator II, this role ensures a welcoming, efficient environment for students, faculty, and community members.

Primary Responsibilities (Staff Positions Only):

Supports the Testing Center’s mission by proctoring exams in accordance with established policies, ensuring test security, and assisting candidates through the check-in and test-taking process. Monitors test sessions vigilantly to maintain exam integrity, addresses any disruptions professionally, and promptly reports issues to the Coordinator II or Director. Assists with front-desk responsibilities, welcoming candidates, answering phones, and providing information on Testing Center policies and procedures. Responds to basic inquiries, phone and email, in a friendly, helpful manner and refers more complex questions or issues to the Coordinator II or Director. Maintains a positive, customer-focused demeanor to ensure a supportive environment for all who interact with the Testing Center. Aids in coordinating candidate check-ins, appointment scheduling, and daily activity flow within the Center to ensure smooth operations. Assists with daily Center preparations and confirming appointments, providing flexibility and support during peak testing times. Assists in the consistent communication of Testing Center policies and procedures to candidates, faculty, and staff. Follows established guidelines for exam administration and Center operations, ensuring compliance with testing standards. Maintains awareness of any procedural updates and participates in required training to stay informed on Testing Center policies. Assists in maintaining accurate records and contributes to reporting processes as directed by the Coordinator II or Director to support data-driven decision-making. Demonstrates a friendly, professional attitude in all interactions, focused on delivering a positive experience to students, faculty, and community members. Ensures each candidate feels supported and informed, aligning with the Testing Center’s customer-first approach. Related duties as assigned.