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AVP, Claims IT Platform Engineer - GenAI

Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.

With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products.

If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you.

Who we are

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.   At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our AVP, Claims IT Platform Engineer - GenAI, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

How you will create impact

Individual can serve in a managerial capacity or serve as an individual Subject Matter Expert Principal Software Engineer/Manager with a focus on designing, building, and integrating Generative AI capabilities within AIG’s global software portfolio. In a managerial capacity, individual manages a medium sized team (8+ FTEs/FTCs) of Software Engineers / Developers to manage the Software Development Lifecycle including the design, implement, test and integrate the application or software through a DevOps and Agile manner. Manager also has advanced knowledge in developing applications with highly scalable cloud solutions, using modern concurrency principles, and programming languages used by our AIG core businesses.

Individual manages a medium sized team or serves as an Individual Contributor SME that focuses on one core area of SDLC or manages a team of Software Engineers through:

What you need to know:

+ Strategic Project Execution: Responsible for planning, coordinating, and delivering technology initiatives on time, within budget, and to specified quality standards. Develops delivery roadmaps that align with enterprise technology strategy and business objectives.

+ Knowledge of Claims Processing: Success in this role requires a deep understanding of Claims processes, systems, and pain points, paired with the ability to drive scalable technology change.

+ Cross Functional Skill-set: Ability to work cross-functionally with IT, Claims Operations, and Claims business leaders to define priorities, gather requirements, and deliver impactful solutions

+ Ideation and Requirements : Brainstorming ideas that solve the problem faced by the target user; interacting with stakeholders and users to collect and document project requirements in close partnership with the IT Business Relationship Owners.

+ Design : Creates the architecture of a software system and its element, in close partnership with the Enterprise Architecture standard and guidelines.

+ Development : Oversees the writing of the code for the software using the relevant programming language.

+ Maintenance : Prepares to hand off the support of the software after it has been delivered to the market, to the IT Production Support team.

+ People Management: First Line Manager or Individual Contributor

What we’re looking for:

Scope and Impact :

+ Manage the day-to-day activities of a medium sized (8+ FTEs/FTCs) software engineering team; multiple countries.

+ Guides team members in strategy, alignment, analysis, and execution tasks.

+ Leads activities around modern software design and development core practices.

+ Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems.

Problem Solving :

+ Identifies and resolves the most complex problems/issues/ assignments and identify barriers hindering operations.

+ Leverages expert problem- solving skills and techniques.

+ Responsible for creatively resolving unclear situations utilizing the highest level of expertise in specialized field.

Autonomy and Decision Making :

+ Applies expert analysis techniques in area of specialization to make decisions.

+ Decision-making authority may extend beyond both area of specialization and unit/team.

+ Sets priorities and/or sequence of task to achieve objectives with little to no oversight.

Leadership :

+ Coordinates and supervises the daily activities of immediate work group/team.

+ Sets priorities for the team to ensure task completion.

+ Provides technical guidance to employees.

+ Responsible for career development and growth of employees in immediate work group/team.

Knowledge Expertise :

+ Serve as a Subject Matter Expert for the Software Development Lifecycle, DevOps and Agile methodologies.

+ Mastery of workflow solutions like PEGA;

+ Mastery of a modern web application frameworks; Mastery of writing queries against relational and non-relational databases;

+ Mastery of modern product development processes and pipelines;

+ Proficient in effective troubleshooting and issue resolution techniques;

+ Proficient in effective system monitoring and log analysis techniques.

Education and Years of Experience:

+ Undergraduate degree in a relevant field or proven record of experience in technology roles with required years of experience.

+ 10+ years of experience in technology field / programming / design / application delivery;

+ 5+ years in technical leadership positions.

Veterans are encouraged to apply.

#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

IT - Information Technology

AIG PC Global Services, Inc.