"Alerted.org

Branch Manager

Murray, UT

Job Type

Full-time

Description

ICM Solutions is seeking a highly motivated and results-oriented Branch Manager to support our operations in Salt Lake City, UT. This role oversees all operations at the branch level for both parts and service. This role is responsible for driving profitability, managing personnel, maintaining a clean facility and fostering customer relationships. This role provides direct support to the parts counter associates, warehouse employees, and service technicians both in the shop and in the field. The ideal candidate is hands-on, safety focused and committed to continuous improvement and team development.

Responsibilities and Duties:

Service

+ Ensure all employees follow company safety protocols

+ Lead, manage, and support service technicians in both the shop and field to ensure timely and high-quality service for customers

+ Schedule and dispatch service calls, managing workloads, and technician availability

+ Handle escalated customer issues, ensuring quick resolution and customer satisfaction

+ Establish a process to increase efficiency and enhance customer experience

+ Collaborate with the Sales and Rental teams to align service strategies with company objectives

Parts:

+ Oversee the day-to-day operations of the parts department, including shipping and receiving

+ Manage parts staff, including hiring, training, scheduling, and performance evaluations

+ Coordinate with service, sales, and rental departments to ensure timely and accurate parts availability for jobs and projects

+ Ensure all parts transactions are accurately recorded and comply with company procedures

+ Ensure exceptional customer service by communicating effectively and providing timely solutions to their equipment related issues for both internal and external customers

+ Build and maintain relationships with customers to enhance satisfaction and boost loyalty

+ Manage employees to support rental equipment through repairs, de-commissioning, off-rent inspections, and equipment repairs

+ Maintain a professional and proper personal appearance following company policy

+ Perform all other duties as assigned

Preferred Qualification:

+ High school diploma or equivalent

+ Excellent communication and people skills

+ 5 years’ direct managerial and team building experience

+ 5 years’ experience related to crushing, screening, and or heavy equipment repair

___________________________________________________________________________________________

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).Branch M

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)