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Posting Detail Information

Working TitleAlumni Guest Relations & Venue Manager

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202500837AP

Position TypeAdmin Professional/ Research Professional

Classification TitleProf/Indiv Contrib II

Number of Vacancies1

Work Hours/Week40

Proposed Annual Salary Range$50,000 - $55,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

+ Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

+ Explore the additional perks of working at CSU here.

+ For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

+ Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date08/04/2025

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on07/13/2025

Description of Work Unit

Who We Are

Located in the beautiful town of Fort Collins, Colorado, CSU is a premier land-grant university with world-class programs in education, outreach, and research.

CSU has a student body of over 33,000 students, 7,400 employees, 265,000 living alumni, and annual research expenditures exceeding $456 million. Guided by the five supporting Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice, the University constantly pursues its mission and vision of access, research, teaching, service, and engagement.

Within CSU , the Division of University Advancement is integral to achieving and sustaining the University’s institutional excellence through fundraising and engagement efforts. Our purpose is to connect our alumni, friends, corporations, and foundations to raise the financial support necessary to advance the University’s mission and vision. With one of the leading development teams in the country, the Division most recently reached its $1 billion fundraising campaign goal 19 months ahead of schedule.

The CSU Alumni Associationis part of the Division of University Advancement and facilitates meaningful relationships between its 265,000 living alumni and the University. Using a combination of proven alumni engagement strategies and new, innovative approaches, the Alumni Association strives to celebrate the success of our alumni, build an emotional connection back to the CSU , and help alumni to identify connections that are meaningful to them. In addition, the Association also utilizes the Iris & Michael Smith Alumni Center to serve as a place of pride and home base for alumni when they return to campus as well as a gathering space for alumni and student programs and events.

Position Summary

The Alumni Guest Relations and Venue Manageris responsible for managing all aspects of the Iris and Michael Smith Alumni Center. This position will be responsible for ensuring positive guest experiences for alumni, members, donors, students, and friends who visit the Smith Alumni Center and take advantage of its services; coordinating the interactive displays and storytelling features; and negotiating venue rental sales and facilitating logistics of meeting and event spaces. They will build positive relationships with internal and external partners and create and manage meaningful opportunities for alumni to strengthen their relationship with CSU . This position will execute a comprehensive guest relations strategy as well as manage the sales and scheduling of events in the Smith Alumni Center. In addition, they will support marketing and activation efforts related to Alumni business partners.

Eligible candidates will be committed to equity and inclusion, incorporating it into their role to contribute to inclusive excellence and to ensure colleagues and alumni, members, donors, and students of all backgrounds feel represented and included. This position reports to the Senior Director of Alumni Operations.

This position will manage a $100,000 budget and be responsible for securing a minimum of $35,000 in event rental revenue annually.

The ideal candidate for this position will be a consummate professional and will thrive in a fast-paced, metrics and results-driven environment. The candidate will have a demonstrated ability to work collaboratively with members, donors, prospects, alumni, colleagues, staff, and students. Eligible candidates will understand how they can make a difference in supporting the future direction of CSU , its alumni, and students.

Required Job Qualifications

+ Bachelor’s degree from an accredited university by employment start date

+ Two years’ experience in a customer-facing, project, or event management role, including internship and part time experience

+ Demonstrated ability to engage and effectively communicate with diverse audiences and alumni

+ Ability to frequently lift up to 25 lbs. to complete event set up tasks such as moving furniture, staging, and AV equipment, with or without assistance.

+ Ability to work non-standard hours, including early mornings, evenings, and weekends

+ Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date

Preferred Job Qualifications

+ Proficiency with technology, audio-visual equipment, etc.

+ Experience supervising student staff

+ Excellent attention to detail, accuracy, and quality in work produced

+ Experience working with budgets and financial processes

+ Knowledge of Colorado State University

Essential Duties

Job Duty CategoryAlumni Guest Relations, Alumni/Donor Engagement

Duty/Responsibility

+ Direct, manage, and continually improve the Alumni Center guest experience. Includes oversight of visitor desk, hiring/training guest relations team, ensuring all information disseminated is correct and up-to-date, and providing excellent customer service.

+ Well-versed in telling the story of CSU , the Alumni Association, and of all alumni and friends featured in the Smith Alumni Center.

+ Ensure all Smith Alumni Center displays and technology are fully operational, this includes troubleshooting technology, collaborating with the Communications team regarding updates, and recommending improvements to meet Association goals and objectives.

+ Actively participate in growing membership, license plate sales, sponsorship, and revenue partnerships. All Alumni Association employees share a responsibility to meet and surpass Association revenue goals.

+ Use cultural competency and inclusive excellence to develop successful relationships with partners, donors, and alumni of various identities. Consider how all populations feel represented through various engagement efforts.

+ Actively improves on the inclusivity of the Smith Alumni Center, ensuring that the space is welcoming to guests of all backgrounds and thinks about how all alumni are represented in both regular operating hours and during events and programs.

+ Work with the Manager of Business Partnerships to assist with supporting marketing, fulfillment and activation needs for Alumni business partners.

Percentage Of Time40%

Job Duty CategoryVenue Management, Sales, Event Services

Duty/Responsibility

+ Develop and execute a comprehensive plan to ensure that the Smith Alumni Center is being utilized to its maximum potential while supporting the goals and meeting the metrics for the Alumni Association.

+ Manage Smith Alumni Center meeting/event space by facilitating sales, negotiating and approving space reservations, confirming event details, coordinating room set-up and strike needs, communicating event details to appropriate staff/partners, post-event follow-up, and invoicing.

+ Create and maintain a reference guide for clients including diagrams of event spaces, facility use guidelines, costs, food/beverage options, video/equipment needs, approved vendors, etc.

+ Collaborate with campus and external service providers involved in execution of events.

+ Supervise event set-up and technology student staff; includes directing overall event set-up to ensure that events are executed per client’s request.

+ Prepare and present monthly sales/usage reports.

+ Serve as a visionary for long and short-term objectives related to space and facility needs, coordinate space, furniture, and equipment maintenance; and recommend staffing, etc.

+ Develop successful relationships with partners of all backgrounds and create a great experience for those utilizing the venue.

Percentage Of Time40%

Job Duty CategorySupervision, Operations and Unit Support

Duty/Responsibility

+ Recruit, train, supervise, and evaluate student staff and volunteers.

+ Fully understands and applies appropriate policies, regulations, and procedures as required by the Division of University Advancement, University, community, state, etc. Exemplifies the Division’s commitment to inclusive excellence.

+ Assist the Senior Director of Alumni Operations on key projects

+ Manage guest relations and event services budgets and comply with university financial policies. Recommend opportunities to maximize expenditures, increase revenue, and propose how funds are directed.

+ Serve as Alumni Association representative and liaison to university committees.

+ Exercise initiative, sound judgment, creativity and discretion in performing work assigned, anticipating and addressing concerns, responding to requests for information, and organizing and maintaining confidential files and records

+ Contribute to the total effectiveness of the department, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member.

+ Ensures an inclusive team environment where all student employees feel valued, their ideas welcomed, and their contributions affirmed; contributes to the overall UA division culture and goals of inclusivity through supervision. Consistently works toward elevated cultural competency and inclusive leadership/supervisory tactics.

Percentage Of Time20%

Application Details

Special Instructions to Applicants

To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver’s License, Travel

Search ContactRat Beresford, [email protected]

EEO

Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Do you or will you have a bachelor’s degree from an accredited university by employment start date?

+ Yes

+ No

+ * Two years’ experience in a customer-facing, project, or event management role, including internship and part time experience

+ Yes

+ No

+ * Do you have a demonstrated ability to engage and effectively communicate with diverse audiences and alumni?

+ Yes

+ No

+ * Do you have the ability to frequently lift up to 25 lbs. to complete event set up tasks such as moving furniture, staging, and AV equipment, with or without assistance.

+ Yes

+ No

+ * Do you have the ability to work non-standard hours, including early mornings, evenings, and weekends?

+ Yes

+ No

+ * Do you have a valid driver's license or the ability to obtain or access to a licensed driver by the employment start date?

+ YES

+ NO

Applicant Documents

Required Documents

+ Cover Letter

+ Resume

Optional Documents