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Job Title: Climbing Wall Attendant/Instructor

Employment type: Part-Time/Non-ExemptReports to: Ribbon and Climbing Wall Operations Manager

Overview:

Maggie Daley Park – ASM Global, a vibrant and iconic destination in downtown Chicago, is seeking energetic, responsible, and safety-focused individuals to join our Climbing Wall team. As a Climbing Wall Attendant/Instructor, you’ll provide outstanding guest experiences by facilitating climbing activities, ensuring safety protocols, and promoting an inclusive and encouraging atmosphere for climbers of all levels.

Key Responsibilities:

+ Supervise guests while using the climbing wall during open hours to ensure a safe and fun environment for all participants.

+ Conduct orientations, fit harnesses, and ensure all climbers understand and follow safety procedures.

+ Provide belay services and instruction to climbers, including beginners, youth groups, and returning guests.

+ Educate guests on climbing techniques, wall rules, and equipment usage.

+ Monitor and enforce park policies, age/weight requirements, and climbing protocols.

+ Conduct regular safety checks on climbing equipment (harnesses, ropes, carabiners, belay devices) and the climbing structure itself; report damaged or worn gear to supervisors.

+ Assist with daily setup and breakdown of climbing operations, including gear organization, signage, and cleaning.

+ Support special events, group bookings, and climbing programs including camps, school groups, birthday parties, and corporate team building.

+ Keep accurate attendance records, waiver forms, incident reports, and daily activity logs.

+ Aid in setting and resetting climbing routes and help design age-appropriate challenges.

+ Stay current on best practices in climbing safety and guest interaction by participating in ongoing training.

+ Serve as a brand ambassador for Maggie Daley Park by delivering a welcoming, inclusive, and enthusiastic experience for every guest.

+ Help promote other park programs and amenities to guests and encourage repeat visits.

+ Provide feedback to supervisor regarding program improvements, wall usage trends, and guest experiences.

+ Inform supervisor of any on-site incidents.

+ Complete other job responsibilities and duties as assigned.

Qualifications:

+ Must be at least 18 years old.

+ Previous climbing experience (indoor or outdoor) required.

+ Customer service or recreation experience preferred.

+ Belay certification (or ability to obtain upon hire).

+ CPR/First Aid certification (or ability to obtain within 30 days of hire).

+ Ability to work outdoors in various weather conditions.

+ Must be available to work flexible hours including evenings, weekends, and holidays.

Physical Requirements:

+ Must be able to lift up to 50 lbs.

+ Ability to climb and belay repeatedly throughout a shift.

+ Able to stand, walk, or move for extended periods.

HOURLY RATE: $20.00

BENEFITS

+ Paid Leave Accrual

+ Sick Time Accrual

+ 401(k) once eligibility is met

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, sit for long hours and work with various types of fitness equipment. The employee must frequently lift and/or move up to 50 pounds, and occasionally must aide or assist participants.

Only candidates that apply through our online system will be considered. Applicants that need reasonable accommodations to complete the application process may contact: 312-235-7148

Recruiter: Maggie Szot

Soldier Field - ASM Global

1410 S. Museum Campus Drive

Chicago, IL 60605

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.