• Sr. Specialist, Work Authorization

    Amazon (Arlington, VA)


    Description

    This position supports Amazon's Work Authorization service, providing daily subject matter expertise, customer support and process improvements in the the US) for our Corporate lines of business. The role is responsible for operating against and improving standard operating procedures and meeting relevant customer metrics. These include but are not limited to project intake resolution and customer query SLAs, continuous new hire compliance defect reduction and an improved employee experience.

    Key job responsibilities

    • Act as a subject matter expert for candidates, employees and business partners in the USA and respond to customer queries within SLA.

    • Create and improve standard operating procedures.

    • Manage new work customer intakes from various business stakeholders.

    • Operate and improve standard operating procedures to deliver new hire compliance defect reduction.

    • Operate and improve standard procedures to deliver an improved employee experience.

    Basic Qualifications

    - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

     

    - Knowledge of Microsoft Office products and applications

    Preferred Qualifications

    - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation

     

    - Experience developing policies and supporting documentation

     

    - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.