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Description

We are looking for a dedicated Customer Service Administrator to join our team in Fort Lauderdale, Florida. In this role, you will act as a vital link between our company and its customers, ensuring exceptional service and smooth communication. If you thrive in a fast-paced environment and enjoy collaborating across departments to deliver results, this position is perfect for you.

Responsibilities:

• Coordinate with internal teams to guarantee timely and accurate service delivery, keeping customers informed throughout the process.

• Build strong relationships with multiple departments to ensure seamless collaboration and effective communication.

• Review completed service requests, verifying billing accuracy based on customer-specific agreements.

• Maintain detailed records and provide administrative support to ensure operational efficiency.

• Address customer inquiries and resolve issues promptly, fostering a positive experience.

• Support internal and external stakeholders by providing clear and consistent communication.

• Monitor and manage customer accounts, ensuring compliance with company standards.

• Identify areas for improvement and recommend solutions to enhance customer satisfaction.

• Handle inbound and outbound calls to address client needs and escalate concerns when necessary.

• Utilize critical thinking to solve customer problems and manage conflicts effectively.

Requirements • Minimum of 3 years of experience in customer service, support, or administrative roles.

• Proficiency in using CRM software to manage customer relationships and workflows.

• Strong communication skills with a focus on delivering excellent client experiences.

• Ability to manage multiple tasks and prioritize in a dynamic work environment.

• Demonstrated problem-solving skills, including conflict resolution and creative thinking.

• Positive attitude and customer-focused mindset.

• Experience handling both internal and external customer interactions.

• Capability to work collaboratively across teams and adapt to changing priorities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .