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Position Title:Manager Clinical Support-Overnight Emergency and Critical Care

Job Group:Professional & Scientific

Required Minimum Qualifications:Associate’s degree and 5 years of related experience

Preferred Qualifications:Degree directly related to Veterinary Medicine such as AA Vet Tech, Animal or Animal Science.

Experience in veterinary hospital operations

Background working in a clinical veterinary educational environment

Supervisory experience, including staff scheduling, hiring, and performance evaluations

Experience overseeing multi-shift operations, including nights and weekends

Additional years of experience in animal care within a medical setting, including both small and large animal services

Job Description:

Summary

The Lloyd Veterinary Medical Center (LVMC) within the College of Veterinary Medicine at Iowa State University is now accepting applications for the position of Manager, Clinical Support – Overnight Emergency and Critical Care. This is a working overnight manager position that provides hands-on support to the Emergency and Critical Care (ECC) department during evening, overnight, and weekend hours. The role is critical to ensuring 24/7 operational continuity, team leadership, client communication, and high-quality patient care.

Key Responsibilities

+ Serve as the on-site overnight manager, actively supporting ECC staff and assisting with clinical operations during overnight hours.

+ Oversee clinical service activities and staffing of veterinary technicians, animal caretakers, student workers, veterinary teaching hospital assistants (receptionist) and assist with client service coverage as needed.

+ Ensure a seamless transition between day and overnight operations by collaborating with ECC day-shift management and other hospital departments.

+ Provide guidance and address client service concerns during overnight hours; escalate issues appropriately to the Manager of Client Relations or hospital administration.

+ Contribute to large animal service operations, offering coordination and support for after-hours cases and assisting with staff scheduling.

+ Lead staff-related efforts including hiring, onboarding, training, scheduling, and performance management.

+ Monitor and report equipment, inventory, and facility needs, submitting requests and collaborating with the Associate Director of Hospital Operations as needed.

+ Ensure adequate after-hours, weekend, and holiday staffing, including stepping in to support urgent operational needs or staff questions.

+ Actively foster a positive, inclusive work environment that emphasizes communication, accountability, and compassionate care.

The successful candidate must possess a strong working knowledge of veterinary technical duties, experience in hospital operations, and the ability to coordinate services efficiently in a fast-paced clinical environment. Strong interpersonal and communication skills, organizational abilities, and a commitment to maintaining professionalism and confidentiality are essential. This individual must be capable of independent decision-making and team collaboration, while providing leadership and support across multiple service areas.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

This posting will be open until filled. However, to receive full consideration, applications should be received by July 3rd, 2025.

Example of Duties• Provides oversight on coordinated care.• Supervises employees engaged in technical clinical services.• Coordinates the activities of a team of clinical staff to ensure the work complies with the organization's guidelines.• Supervises team members; assigns tasks; and handles difficult cases.• Monitors all activities to ensure the team’s resources are used effectively.Level Guidelines• Aware of key annual objectives of department or work unit• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports• Focus on ISU’s mission and meeting department or work unit goals• Supervises a small department or work team• Often is a working supervisor with direct, previous experience performing work of those supervised• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management• Requests approval for financial actions beyond a limited scope per policy

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS808

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: June 19, 2025

Posting Close Date:June 18, 2025

Job Requisition Number:R17124

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.