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NY HELP Yes

Agency Attorney General, Office of the

Title Information Technology Specialist 3 (NY HELPS)

Occupational Category I.T. Engineering, Sciences

Salary Grade 23

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 British American Blvd

City Latham

State NY

Zip Code 12110

Duties Description Under the direction of an Information Technology Specialist 4, SG25, the Information Technology Specialist 3, SG23, will lead the Desktop Support Albany team in the IT Client Services section, which is responsible for customer support, desktop and software support, asset inventory tracking and participating in enterprise-wide software and hardware initiatives. Duties:• Manage the Desktop Support Albany team to provide timely second-level hardware and software support to agency employees at the Albany OAG offices and surrounding regional office locations. • Ensure service level expectations are in place, communicated and followed by all team members. • Perform all aspects of the hardware device lifecycle management process. • Provide hands-on support for agency-wide hardware/software initiatives. • Maintain tickets in the ServiceNow ticket tracking database. • Update calls with actions and resolutions as necessary. • Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information. • Coordinate and manage device and system testing and troubleshooting as needed.• Perform staff recruitment, retention and performance management activities. • Other duties as assigned.Possible overtime could be required, along with some nights and weekends. Travel to OAG regional offices may be required at times.

Minimum Qualifications Competitive Minimum Qualifications:You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.Transfers:For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two Salary grades or one M-grade.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Non-Competitive Qualifications for appointment under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program:Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.ORA bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.Preferred Qualifications:• Strong leadership and organizational skills • 3 or more years of desktop support experience • Experience managing and configuring mobile devices • A commitment to superior customer service • Ability to analyze complex situations and provide solutions • Experience working with end users, including requirements gathering and customer support • Ability to work effectively with employees at all levels within the organization • Excellent attention to detail • Experience with a ticketing system such as ServiceNow • The ability to react quickly to shifting priorities • Excellent communication and interpersonal skills • Technical writing experience • Ability to work with minimal supervision

Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address [email protected]

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on Applying Please send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to [email protected]. Please include Vacancy ID # 191206 for prompt routing and review. For more information about the OAG, please visit our website: www.ag.ny.gov.