• Computer Repair Operations Leader

    PlanITROI (Youngsville, NC)


    Since 2001, PlanITROI has been providing global Reverse Logistics, IT Asset Disposition (ITAD), and Asset Recovery Services for OEMs, retailers, Enterprises, Education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning clients' old returned, retired, or idle IT devices, laptops, PCs, smartphones, tablets, etc., into re-certified, affordable technology solutions sold directly and through the largest retailers in the world!

     

    Computer Repair Operations Leader

     

    PlanITROI seeks an experienced, hands-on, metric-driven Computer Repair & Re-manufacturing Operations Leader. This person must have prior experience setting up a refurbishment & repair operation, starting with recruiting, hiring, and training a team of "A" players.

     

    This leader must be able to scale the re-manufacturing of computing devices, such as laptops, servers, tablets, and Apple products at our Center of Excellence facility in Youngsville, North Carolina, to over 25,000 per month or less than a 24-hour backlog.

     

    The successful candidate will play a critical role in owning the development, implementation, and maintenance of re-manufacturing processes and standard operational procedures, providing a clear road-map to meet and exceed service level agreements and production requirements, ensuring the highest level of quality and efficiency.

    Responsibilities:

    + Manage and coach the repair team while interacting with other departments.

    + Identify and track Repair and Operations statistics and metrics, driving KPI's to meet and exceed goals.

    + Manage and track inventory to meet internal and client processing service level agreements.

    + Ensure timely reporting to internal departments on agreed-upon statistics, units received, production repair, untested, aged, and waiting parts, etc.

    + Ensure timely reporting requested by management or corporate clients.

    + Development and ongoing management of the Non-SN & SN Inventory and warehouse functions.

    + Manage Inventory Control and Production areas with daily direction and goals.

    + Create and maintain physical areas for inventory storage, placement, and staging; organize, combine, and make space for incoming products.

    + Communicate with the Sales and eCommerce Teams to build products to the correct specifications for client needs.

    + Forecast the required parts to refurbish inbound products based on historical data for current and future orders.

    + Manage and coach the Quality Control Team to ensure the quality of finished goods meets and exceeds quality standards.

    + Manage and coach the Repair Team in failed units from Production and Quality Control.

    + Perform, lead, and manage Kaizen Events and maintain 5S.

    Requirements & Experience:

    + Management of a computer repair and re-manufacturing operation for 10,000+ units per month.

    + Experience recruiting, training, and coaching repair technicians.

    + Experience in implementing streamlined processes and procedures, fostering heightened efficiency.

    + Logistics experience including “Pick & Pack” & Shipping. (eCommerce is a plus)

    + The ability to delegate within control limits and measure results.

    + Proactive, problem solver, and strategic thinker with outstanding written & verbal communication skills.

    + Six Sigma/ Lean Manufacturing certification or training.

    + Experience in Production Capacity Planning is desired.

    + Experience leading and managing Kaizen Events and maintaining 5S.

    + Experience with server & network infrastructure troubleshooting.

    + Proficiency in Microsoft Office, including Excel & Outlook.

    + Project Management skills are desired.

     

    PlanITROI Core Values

     

    + Driven & Confident

    + Think Win/Win Always

    + Own IT/Solve IT

    + Personal Growth leads to Professional Growth

    + Innovate & Change the World

    + Proud to be Part of the PlanITROI Team

     

    Visit our websites: www.PlanITROI.com, www.NextraTech.com, www.BuyRefurbished.com

     

    The expected salary range for this position is $100,000 to $125,000 annually. This role is also eligible for a bonus. Actual compensation may be based on a variety of factors, including skills, experience, education, and location. PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.