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Information Technology Administrator 2 - Business Analyst and Quality Assurance Manager

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Information Technology Administrator 2 - Business Analyst and Quality Assurance Manager

Salary

$93,641.60 - $133,244.80 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Remote Employment

Flexible/Hybrid

Job Number

25-03579

Agency

185 DOM DoIT

Opening Date

06/27/2025

Closing Date

7/7/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Makayla Evans ([email protected])

+ Description

+ Benefits

+ Questions

Job Description

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking a Business Analyst (BA) and Quality Assurance (QA) Manager!

This role will oversee and inspire the BA and QA team. This critical role involves driving team performance, engagement, and professional development while strategically managing resource allocation to align with project priorities and product lines.

Key Responsibilities:

+ Lead and manage the Business Analyst and Quality Assurance team, ensuring high performance, engagement, and professional development.

+ Oversee resource allocation across state agency projects, aligning team members based on capacity, skills, and project priorities.

+ Monitor and evaluate team performance, conducting regular one-on-ones, coaching sessions, and performance reviews.

+ Foster a collaborative and accountable team culture, promoting continuous improvement and professional growth.

+ Lead the creation, maintenance, and continuous improvement of standardized Business Analysis and Quality Assurance methodologies, processes, and documentation templates across all departments and fusion teams.

+ Define and implement best practices for BA/QA, including adherence to tools, naming conventions, methodologies (Agile, Waterfall), test case standards, and documentation protocols to ensure consistency and quality across the organization.

+ Act as the enterprise-wide point of reference for BA and QA practices, providing guidance, governance, and support to ensure alignment with organizational standards and strategic goals.

+ Work closely with Product Owners, Project Managers, Executive Technology Officers (ETOs), and technical leaders to ensure business analysis and quality assurance efforts align with strategic goals.

+ Establish and clearly communicate initiative expectations, deliverables, and success criteria to ensure alignment and accountability across teams.

+ Actively participate in planning sessions, status meetings, and governance reviews, contributing to the continuous improvement of the product delivery lifecycle.

+ Develop and manage reporting processes to track BA/QA performance, including metrics related to project outcomes, defect detection, documentation completion, resource utilization, and backlog health.

+ Provide leadership with insights on team performance by analyzing data and highlighting trends, strengths, and areas needing improvement to support strategic decision-making.

Please note, candidates for this positionmustreside in the state of Iowa at the time of starting the role.

Employer Highlights:

The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

+ Iowa Public Employees' Retirement System (IPERS)

+ Retirement Investors Club (RIC)

+ Flexible Working Environment- Work from Home Opportunities

+ Health, Dental and Vision Insurance

+ Vacation Leave

+ Sick Leave

+ Paid Holidays

+ Flexible Spending Accounts

+ Life Insurance

+ Long-Term Disability Insurance

Background Check Requirements:

+ After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).

+ Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and experience equal to six years of full-time professional work in information technology systems management which included two years of management experience in information technology;

OR

an equivalent combination of education and experience substituting the equivalent of six months of full time work experience in information technology for one year of the required education to a maximum substitution of two years;

OR

substitution of one year (thirty semester of equivalent hours) of graduate level course work in Computer Science or Management Information Systems for one year of the required work experience to a maximum substitution of one year;

OR

employees withcurrentcontinuous experience in the state executive branch that includes experience equal to thirty months of full time work as an Information Technology Specialist 4;

OR

employees withcurrentcontinuous experience in the state executive branch that includes experience equal to eighteen months of full time work as an Information Technology Specialist 5;

OR

employees withcurrentcontinuous experience in the state executive branch that includes experience equal to one-year full time work as an Information Technology Administrator 1.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/InformationTechnologyAdministrator2-00127.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?IF YES- How many years do you have of full-time professional work in information technology systems management which included two years of management experience in information technology?

+ I have not graduated from an accredited four-year college or university

+ Less than six years of full-time professional work in information technology systems management which included two years of management experience in information technology

+ Six years or more of full-time professional work in information technology systems management which included two years of management experience in information technology

04

How many years do you have of a combination of GRADUATE level (post bachelor's degree) course work in Computer Science or Management Information Systems AND/OR full-time professional work in information technology systems management (two years of the experience must be in management experience)?

NOTE:30 semester hours equals one year of experience. Applicants may substitute a maximum of 30 semester hours (one year) for the experience and must have at least five years of the required experience -two yearsof which are management experience.

+ I do not have any of the required education and/or experience

+ Less than six years of the required education and/or experience

+ Six years or more of the required education and/or experience

05

Are you a current State of Iowa employee (executive branch)? IF YES - How many months do you have of experience in the classification of Information Technology Specialist 4 for the State of Iowa?

+ I am not a State of Iowa employee

+ No experience in the classification of Information Technology Specialist 4 for the State of Iowa

+ Less than 30 months of experience in the classification of Information Technology Specialist 4 for the State of Iowa

+ 30 months or more of experience in the classification of Information Technology Specialist 4 for the State of Iowa

06

Do you have two years (60 semester hours) of accredited college university course work AND two years of full-time professional management experience in information technology systems?IF YES- How many years do you have of a combination ofADDITIONALpost high school education (not used to count for the first portion of this question) AND/ORADDITIONAL(not used to count for the first portion of this question) full-time professional work in information technology systems management?

Note:Six months of full time work experience in information technology equals one year (30 semester hours) of the required education.

+ I DO NOT have the two years of accredited college university course work AND the two years of full-time professional management experience in information technology systems

+ I have the two years of accredited college university course work AND the two years of full-time professional management experience in information technology system AND have LESS than four years of the ADDITIONAL combined education and/or experience

+ I have the two years of accredited college university course work AND the two years of full-time professional management experience in information technology system AND have four years to less than six years of the ADDITIONAL combined education and/or experience

+ I have the two years of accredited college university course work AND the two years of full-time professional management experience in information technology system AND have six years or more of the ADDITIONAL combined education and/or experience

07

Are you a current State of Iowa employee - executive branch? IF YES - How many months do you have of experience in the classification of Information Technology Specialist 5 for the State of Iowa?

+ I am not a State of Iowa employee

+ I do not have any experience in the classification of Information Technology Specialist 5 for the State of Iowa

+ Less than 18 months of experience in the classification of Information Technology Specialist 5 for the State of Iowa

+ 18 months or more of experience in the classification of Information Technology Specialist 5 for the State of Iowa

08

Are you a current State of Iowa employee - executive branch? IF YES - How many months of experience do you have in the classification of Information Technology Administrator 1 for the State of Iowa?

+ I am not a State of Iowa employee

+ I do not have any experience in the classification of Information Technology Administrator 1 for the State of Iowa

+ Less than 12 months of experience in the classification of Information Technology Administrator 1 for the State of Iowa

+ 12 months or more of experience in the classification of Information Technology Administrator 1 for the State of Iowa

Required Question

Employer

State of Iowa

Agency

185 DOM DoIT

Address

200 East Grand Ave.

Des Moines, Iowa, 50309

Website

https://ocio.iowa.gov/

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