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SVP Chief Operating Officer

Job Details

Job Location

Boulder - Boulder, CO

Position Type

Full Time

Salary Range

$170000.00 - $190000.00 Salary/year

Job Posting Date(s)

End Date

07/31/2025

Description

Do you aspire to lead, innovate, and drive growth at a dynamic, community focused financial institution? Flatirons Bank is seeking a visionary Chief Operating Officer to spearhead its operational transformation and support the next phase of its strategic plan for growth.

We are looking for a proactive, resourceful, results-oriented, and collaborative professional who excels at driving operational excellence and delivering exceptional results. This is a rare opportunity to be a part of an innovative, community-focused bank that is expanding its core banking activities as well as building a banking services vertical to meet the specialized financial needs of attorneys, law firms, and their clients.

Your leadership will play a critical role in shaping the future of the Bank’s operational architecture, effectiveness, and efficiency. Join us to create meaningful impact, lead with purpose, and advance your career in a role that truly makes a difference.

WHO WE ARE

Flatirons Bank is a full-service independent bank dedicated to serving the financial needs of individuals, businesses, and nonprofits in Boulder County. With locations in Boulder and Longmont, we provide personalized banking experience, making all our decisions locally. Since our inception over two decades ago, our goal has been to bring more to banking in Boulder County. We take pride in developing personal relationships with our clients while maintaining the highest level of professional service. Our suite of services includes Personal and Business Banking services, Professional Services Banking, Treasury Management, Mortgage Lending, and Commercial Real Estate Lending solutions.

Flatirons Bank not only provides personalized and innovative banking solutions for our clients, but our employees also personally contribute to making a difference in the Boulder County community through a variety of nonprofit organizations. Flatirons Bank’s headquarters location in Boulder was the first in the county to achieve LEED Gold certification upon its opening in 2009. The Bank actively works towards being a community leader that balances purpose with profit by considering the impact of its decisions on its stakeholders: employees, clients, vendors, community, and the environment. By working at Flatirons Bank, you are helping your neighbors and local businesses thrive.

Justice Escrow

In 2023, Flatirons Bank launched Justice Escrow, a dedicated division focused on transforming the administration of Qualified Settlement Funds (QSFs). Tailored to the unique financial and operational needs of attorneys, law firms, and their clients, Justice Escrow seamlessly combines cutting-edge technology with personalized, relationship-driven service.

Quickly gaining recognition as a trusted partner in the legal industry, Justice Escrow’s proprietary online platform simplifies QSF management, enabling attorneys to easily establish, monitor, and request the distribution of settlement funds. With an emphasis on transparency, security, and efficiency, Justice Escrow empowers legal professionals to navigate the complexities of settlement administration while focusing on serving their clients effectively.

Website www.flatirons.bank / www.justiceescrow.com Contact [email protected]

ROLE AND RESPONSIBILITIES

Under the direction of the CEO, the newly expanded COO role provides leadership to all areas of the Bank. The COO will closely coordinate and work with the CEO and the senior leadership team to establish long- range goals, strategies, plans and policies that support the accomplishment of Flatirons Bank’s strategic plan. The COO provides information and recommendations that support the CEO (and Board’s) policymaking and oversight role. The responsibilities are further outlined below:

Oversight of Bank Operational Excellence

+ Oversee all areas of bank operations at the most senior level. Provide daily operational direction, management, and strategic oversight, across all areas of bank operations, including transaction processing, digital banking, compliance, IT, cybersecurity, facilities, retail and small business service delivery, risk management and physical security.

+ Near-term projects will include the oversight of a digital banking conversion scheduled for November of 2025; a deposit account origination systems conversion; and oversight of further development of the Bank’s escrow administration platform.

+ Report to the Board monthly regarding the condition of the bank’s operations and any items that require the Leadership Team’s or the Board’s attention or action. Utilize data from available systems to provide comprehensive reporting for the Board and Management.

+ In partnership with the CEO, supervise a budget for the bank that is consistent with the overall strategic plan. Develop and maintain KPIs for the bank, holding company, and the various business lines, updating these metrics on a regular basis with comparison to budget, peer, etc.

+ Lead the analysis of bank financial and operational trends to help the Board and Leadership Team with forward visibility and related action planning. Further those initiatives that will increase the financial performance and operational effectiveness of the bank.

+ Lead the successful implementation and oversight of technology initiatives that align with the Bank’s strategic initiatives. Negotiate contracts, leases, and agreements related to new products and services. Complete financial analysis on new contracts and technology initiatives.

+ Conduct management meetings on a regular basis to ensure the dissemination of information, exchange of ideas, resolution of problems, discussion of trends, etc.

+ Identify operational inefficiencies or leverage points. Develop and implement process improvements that promote efficiency, both internally as well as to support a superior client experience. Collaborate with employees to resolve issues and challenges.

+ Efficiently implement and oversee periodic changes to the Bank’s deposit products and services.

+ In conjunction with the Compensation Committee Chairman, CEO, and human resources, present and implement appropriate wage and salary structure, and plan and oversee the employee benefit programs, balancing internal needs with equity in the marketplace and overall costs.

+ In coordination with the Bank’s Security Officer, ensure security and safety for the bank through analyzing security and safety policies and procedures and alert staff to any identified issues or changes in a timely manner.

+ Ensure appropriate equipment and working space is available for bank personnel to function at a high level.

Oversight of Legal Banking Operations & Software Entity

+ Manage the operational aspects of the Bank’s escrow management platform, ensuring that the software is achieving the program’s goals. Become a subject matter expert on the operational aspects of escrow

banking, in order to be a central point of contact for guidance and training to internal teams to enhance their understanding and delivery of specialized escrow products.

+ Support the expansion of Flatirons Bank’s legal banking suite by designing and integrating products tailored specifically to the needs of law firms, such as operating accounts, IOLTA, and specialized lending solutions.

+ Assist in evaluating the division’s offerings to ensure they remain competitive and responsive to client needs, incorporating client feedback and market trends into future product development.

+ Provide strategic and operational oversight of FBHC Software, LLC (a subsidiary of the Bank’s holding company that was formed to own the escrow administration software that is utilized for Justice Escrow).

+ Serve as the manager of the software engineer, providing support and direction for software development, enhancements, and projects.

+ In collaboration with the CEO and the Managing Director of Justice Banking, support the development of innovative software projects that align with the strategic goals of the Bank.

Executive Leadership

+ Serve on the Bank’s Leadership Team. Mentor and interact with staff members at all levels to foster growth and encourage development among the senior leadership team and all staff members.

+ Maintain a leadership role in assessing, developing and implementing new products, services, and strategic initiatives.

+ Analyze the effects of growth initiatives, new strategies and regulatory changes.

+ Develop, recommend, implement and enforce plans, policies and procedures in accordance with laws, regulations, and industry trends.

+ Ensure strategic objectives are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.

+ Lead the effort to develop models to assess future business lines (both within the bank or through holding company activities).

+ Along with human resources, identify, recruit, and secure quality applicants for identified staffing needs.

+ Help to achieve the reputational goals of the bank by promoting its products and services and providing outstanding client service.

+ Maintain the corporate, holding company, and shareholder records, and participate in the preparation of shareholder reporting.

Qualifications

EXPERIENCE / EDUCATION / SKILLS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual experience and abilities may result in some deviation from these guidelines.

Experience

+ Proven executive leadership in managing cross-functional teams and complex projects within financial institutions exceeding $250 million in assets, with expertise in strategic planning and execution. 10+ years prior experience in bank operations roles, overseeing direct and indirect reports.

Education

+ Bachelor's degree in business administration or related equivalent required; Graduate School of Banking completion preferred. Advanced degrees (MBA, JD) are a significant plus.

+ Extensive knowledge of state and federal banking compliance regulations, financial management practices, and industry policies.

Skills

+ Results-driven leader with strong initiative, goal-setting, and performance accountability.

+ Strong analytical and organizational skills, leveraging data for informed strategic decisions.

+ Critical thinker and problem solver, challenging conventional views and exploring innovative solutions.

+ Skilled communicator with experience leading teams and directing strategic initiatives.

+ Proven ability to mentor teams, drive performance goals, and enhance client satisfaction.

+ Expertise with complex legal and financial agreements, and in collaborating effectively with legal counsel.

WHAT WE OFFER

COMPENSATION AND BENEFITS

+ The position’s base salary starts anywhere between $170,000 – $190,000 annually, with a bonus opportunity that could provide for total compensation of approximately $250,000 if the Bank achieves its profitability goals.

+ An annual bonus may be paid to eligible employees based upon organizational and individual performance

+ Medical, dental and vision insurance

+ Short-term and long-disability insurance

+ Employer paid life insurance

+ Employer-matching 401K

+ Guaranteed Safe Harbor Match

+ Discretionary Yearend Profit-Sharing Match

+ Health Savings Account with company contribution

+ Health Reimbursement Arrangement

+ Paid-time off (PTO)

+ Paid parking

REPORTING

Supervision Received

Directly: President & Chief Executive Officer

Indirectly: Board of Directors

Supervision Exercised Directly: VP, Compliance Officer; VP, Operations; VP, Managing Director of Justice Banking; AVP, Market Manager; Software Engineer

Indirectly: Support staff