• Manager, Enterprise Process & Content Services

    Fordham University (Bronx, NY)


    About Fordham:

    Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

     

    The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.

     

    Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

     

    Department: Information Services

     

    Campus: Rose Hill (RH) - Bronx

    Position Summary:

    Reporting to the Director of Application Services, the Manager of Enterprise Process and Content Services ensures the design, development, and rollout of technological solutions.

     

    The Manager is responsible for setting goals and priorities for the team, ensuring delivery of solutions that result in an improved experience for constituents, as well as mitigating manual overhead. They design and develop solutions that streamline, automate, and improve business operations and are the primary administrators of several content and automation software applications.

     

    This position may require occasional evening, weekend, and holiday hours.

    Essential Functions:

    Analyzes, assesses, and implements imaging and workflow solutions to provide efficiency for the business and academic units.

     

    Sets goals and prioritizes team tasks, assigns work to team members, and regularly reviews outcomes.

     

    Manages a team of 1 FTE , a consultant, and one part-time student intern, supporting the professional development of staff and a cohesive team.

     

    Evaluates new product solutions to enhance the offering (new software products and tools).

     

    Participates in the design and implementation of new software solutions and coordinates the maintenance and enhancement of existing software.

     

    Develops documentation and training material while empowering business units to develop forms and workflows.

     

    Responsible for the Hyland OnBase Suite; Imaging, Workflow, Cloud Servers, Provisioning/deprovisioning of user accounts, document retention, Disconnected Scanning and integration with third-party systems.

     

    Responsible for the Formstack application and new applications as necessary; account provisioning, community onboarding, and providing guidance on maximizing return to the community.

     

    Provides support to departments and oversees training.

    Required Qualifications:

    Bachelor’s degree in a computer-related field, or in lieu of a degree, 5+ years of solid experience in an Enterprise IT-related environment..

     

    Experience working with Document Management, Imaging, and Workflow software.

    Preferred Qualifications:

    Experience with SQL , PL/ SQL , C#, JavaScript, and Unity Scripts.

     

    Hyland System Administrator Certification.

     

    Hyland Workflow Administrator Certification.

     

    Experience with Ellucian Banner and Ethos.

     

    Experience with Application Programming Interfaces (APIs).

     

    Demonstrated understanding of Fordham’s culture and environment, as well as the technical, business, and cultural environment of higher education in general.

     

    Minimum Salary: $95,000

     

    Maximum Salary: $107,000