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Clinic Supervisor

Job Details

Job Location

3417 Gaston Avenue, Suite 830, Dallas, TX 75246 - Dallas, TX

Secondary Job Location(s)

221 W. Colorado Blvd Ste 443, Dallas, TX 75208 - Dallas, TX

Description

Job Description - Clinic Supervisor

Urology Clinics of North Texas Job Type:Full-TimeReports To:Practice Administrator, Practice Manager, Director of Clinical Operations, COOLocation:Varies- shared between two clinics at Baylor University Medical Ctr and Methodist

Position Summary

The Office Supervisor acts as an on-site leader supporting the Practice Administrator by overseeing daily operations, coordinating staff activities, and ensuring smooth clinic functioning. This role requires a proactive and solutions-focused individual capable of managing workflow, addressing patient concerns, and maintaining a high standard of service and compliance.

Key Responsibilities

Percentages reflect approximate time allocation and may vary.

Function

Description

Inventory Oversight

Monitor billing and payments for high-cost medications and procedures.

Reporting

Generate and review reports for missing charges, no-shows, PQRS, MU, PAQ, etc., for administrator review.

Front Desk Support

Assist with check-in/out, scheduling, scanning, handling billing emails, and training new front desk staff.

Supply Management

Order and manage front desk supplies and printed materials.

Operations Supervision

Oversee daily clinic operations, serve as liaison in the administrator’s absence, and handle staff/patient issues. Assist Practice Manager with time and attendance review/approvals.

Triage Support

Provide backup support for urgent patient and hospital calls when needed.

Administrative Projects

Assist with implementing and updating clinic policies and procedures.

Back Office Staff Supervision

Supervise Certified Medical Assistants (CMAs) and other back-office staff, including daily assignments, workflow monitoring, performance feedback, and training.

Staff Scheduling & Coverage

Coordinate coverage for both front and back-office teams; ensure adequate staffing levels and shift coverage during absences or peak times.

Quality & Compliance Monitoring

Ensure clinical staff adherence to protocols, infection control, documentation standards, and other regulatory/compliance requirements.

Qualifications

Qualifications

Education & Experience

+ High school diploma or equivalent required.

+ Minimum of 2 years of relevant experience in medical office supervision or a similar role.

Skills & Competencies

+ Strong knowledge of medical records systems (NextGen preferred).

+ Excellent organizational, communication, and leadership skills.

+ Ability to manage priorities and respond to urgent situations effectively.

+ Familiarity with clinical workflows, billing, and insurance coordination.

Certifications

+ Active Certified Medical Assistant Certification is preferred.

Working Conditions

Physical Demands

+ Sitting: Majority of the time

+ Standing/Walking: Occasionally

+ Hand Use: Frequent use for handling documents, typing, etc.

+ Lifting: Occasionally up to 10 lbs.

Vision Requirements

+ Close vision required (e.g., computer work, document review)

Work Environment

+ Office/clinical setting with a moderate noise level

Supervisory Responsibility

+ Yes, indirect reports

Travel Requirements

+ As needed