• Member Engagement Associate, CED

    The Conference Board (New York, NY)


    Member Engagement Associate, CED

     

    Back to search

     

    Department: 350/CED

     

    Posted: 6/30/2025

     

    Location Name: New York, NY

     

    Wage Max: 52,000.00 Annual

     

    Wage Min: 50,000.00 Annual

     

    Position Type: Full Time

     

    About The Conference Board

     

    Founded in 1916 (https://cdn.acquiretm.com/assets/conference-board/TCB\_HistoryTimeLine.pdf) , The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.

     

    We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

     

    Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

    What it’s like to work here:

    While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter.

     

    We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

     

    The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Sarah Baylis at [email protected] or call at 212 339 0347. Please indicate your full name, contact information and the specific accommodation needed.

    Position Summary:

    The Member Engagement Associate supports CED’s high-level relationships with business leaders who serve as Trustees, ensuring that every interaction is seamless, professional, and aligned with the organization’s standards of excellence. This role is ideal for a detail-oriented, highly organized, and proactive individual eager to learn and contribute to a fast-paced team with high visibility and impact.Working closely with the Senior Member Engagement Director, the Associate is responsible for maintaining accurate Member data, coordinating outreach, supporting events, and responding to Trustee inquiries. This position requires excellent written and verbal communication skills, attention to detail, discretion, and a strong commitment to customer service.The ideal candidate must also be comfortable making phone calls, including cold outreach to Trustee assistants or contacts—to ensure timely and accurate information gathering and follow-up.

    Accountabilities:

    + Maintain accurate and up-to-date Trustee information across internal systems (CRM, MMP, HubSpot) and assist in updating public-facing content such as bios and headshots on the website.

    + Support onboarding by gathering key details, creating Trustee profiles using templates and research, and ensuring timely upload of materials across platforms.

    + Coordinate meeting scheduling between Trustees and CED leadership, respond to routine inquiries, and help track engagement activities to support retention efforts.

    + Monitor renewal timelines, follow up with Trustees or assistants as needed, and update pledge and payment records to support Finance with accurate tracking.

    + Help plan and execute Trustee events by managing invites, tracking RSVPs and attendance, supporting Zoom logistics for virtual programs, and providing onsite support for in-person events.

    + Assist in drafting and distributing Trustee-facing communications such as updates and newsletters and help compile weekly engagement reports.

    + Maintain CED’s rolling calendar of activities, manage calendar invites for key events, and help ensure alignment across internal teams.

    + Update internal systems and distribution lists when a Trustee resigns and notify Finance to adjust invoices or revenue forecasts as needed.

    + Monitor shared inboxes, check office mail, and provide project-based or administrative support as assigned to ensure smooth team operations.

    Qualifications:

    + Bachelor’s degree required.

    + Excellent written and verbal communication skills, with experience handling professional correspondence in a membership-based or corporate environment.

    + Strong organizational skills with the ability to manage multiple priorities, maintain accuracy, and meet deadlines.

    + Detail-oriented with a proactive, customer-focused mindset and collaborative approach.

    + Ability to work independently and effectively across teams.

    + Project or program management experience preferred

    + Comfortable learning new systems: familiarity with Microsoft Office Suite required. Experience with CRM or email platforms is a plus.

     

    What We Offer

     

    The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with hybrid working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, and employee events.

     

    The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.