• IT Service Management (ITSM) Specialist

    CACI International (Washington, DC)


    IT Service Management (ITSM) Specialist

     

    Job Category: Information Technology

     

    Time Type: Full time

     

    Minimum Clearance Required to Start: TS/SCI with Polygraph

     

    Employee Type: Regular

     

    Percentage of Travel Required: Up to 10%

     

    Type of Travel: Continental US

     

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    The Opportunity:

    The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

     

    CACI is looking for an experienced, innovative, and motivated **IT Service Management (ITSM)** **Specialist** to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.

    Responsibilities:

    + Ensure team compliance with enterprise vision, governance policies, procedures, regulations, schedules, and stakeholder engagement plans.

    + Oversee high-quality service delivery through collaborative customer and team processes, performance reviews, and demonstrations.

    + Promote open communication and collaboration across all team levels, utilizing detailed performance metrics to measure effectiveness.

    + Champion IT/IM service delivery standards and values across the enterprise.

    + Develop and maintainlifecycle project management plans for replacing and updating hardware.

    + Perform quality assurance management functions to maintain operational excellence.

    + Lead quantifiable CSI efforts, continuously improving IT service delivery and infrastructure.

    + Provide guidance and strategic support for optimizing IT management and control.

    Qualifications:

    _Required:_

    + Must hold a currentTop Secret clearance and be SCI eligible

    + A BS/BA(degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics)and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience, AS/AA and 10+ years of experience

    + Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+)

    _Desired:_

    + Familiarity with IC ITE services and classified environments

    + Experience with ServiceNow or other ITSM systems

    + 8 years of experience in IT service delivery, governance, and compliance.

    + ITIL 4 Foundation Certification

     

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    What You Can Expect:

    A culture of integrity.

     

    At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

     

    An environment of trust.

     

    CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

     

    A focus on continuous growth.

     

    Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

     

    **Your potential is limitless.** So is ours.

     

    Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

     

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    **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

    The proposed salary range for this position is:

    $86,600 - $181,800

     

    _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._