• Technical Support Representative

    US Tech Solutions (Columbia, SC)


    Duration: 6+ Months (Possible contract to hire)

    Job Description:

    + The role is 100% Onsite. 8am-5pm M-F. One to two late nights (10am-7pm) a month and potential Overtime.

    + Required Technologies: EDI Office Nice to Have: Good communication skills Banking experience Able to handle stressful situation. Able to identify callers need good phone etiquette

    + The Department: Technical support area that receives and processes data for Medicare Part C, Medicare Part D, and Medicare/Medicaid plans. Assist with enrollment, submission and edit resolution, guidance, etc. Typically receives more emails than phone calls, conducts adhoc outreach; (no quotas to meet and not held to 1st call resolutions).

    + EDI – Electronic Data Interchange Day to Day: Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts. This is a call center position (inbound and outbound correspondence), so experience in that area is preferred. We Prefer That You Have: 2+ years of customer service experience. • Call center experience. • Familiarity with government contracts, X12 claims data experience.

    Responsibilities:

    + Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.

    + 60% Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/ lines of business. ∙40% Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.

    Experience:

    + 2 years of applicable EDI experience.

    Skills:

    + Good system research and analysis skills. Working knowledge of relevant EDI software and tools used by the company/contract. Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. Basic math and computer skills. Ability to handle confidential or sensitive information with discretion. Required Software and Other Tools: Microsoft Office. Work Environment: Typical office environment.

    Education:

    + Associate Degree in Information Systems/Technology, Computer Science, or other job-related field.

    About US Tech Solutions:

    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

     

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

     

    national origin, disability, or status as a protected veteran.