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The Program Management Lead is a strategic professional who stays abreast of developments within Strategic Markets and Mortgage Distributed Retail Sales. There are typically multiple people within the business that provide the same level of subject matter expertise. The Lead will work with Mortgage management to develop and execute strategies to drive Community Lending. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire Mortgage area, which eventually affects the overall performance of Citi and its Lending responsibilities

Responsibilities:

+ Supports planning, directing and coordination of day-to-day activities of running Mortgage Market strategies.

+ Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and requires basic commercial awareness.

+ Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

+ Oversees program plans meet business needs as described in the program initiation documents.

+ Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.

+ Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.

+ Ensures all areas of the program are appropriately staffed.

+ Monitors program commitment from those assigning resources.

+ Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

+ Creates the program risk management plan.

+ Makes recommendations for training and development needs for assigned personnel.

+ Ensures essential procedures are followed and contributes to defining standards.

+ Lead Sales managers to execute strategies.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

+ 6-10 years of Mortgage experience

+ Leadership skills,

Education:

+ Bachelor’s/University degree or equivalent experience,

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 07, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.