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Family Shelter Program Manager

Job Details

Job Location

Moving Forward - Rochester, NY

Position Type

Full Time

Salary Range

$61000.00 - $64000.00 Salary/year

Travel Percentage

Negligible

Job Posting Date(s)

Start Date

06/28/2025

End Date

07/28/2025

Description

Make a difference in a family's life!

Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Family Shelter Assistant Manager

JOB SUMMARY:

The Assistant Manager is a leadership position and supports the Shelter manager in day to day operations of the Family Shelter, helping to ensure a safe and supportive environment for families experiencing homelessness.

ESSENTIAL JOB FUNCTIONS:

Program Oversight

+ Assist in day to day management of all aspects of the family shelter program, including leading the team in the Manager’s absence.

+ Assist with necessary paperwork, reporting and programming of the shelter.

+ Assist with inventory tracking and spending monitoring

+ Maintain accurate shelter census reports, assist in auditing and quality control for files, and prepare reports as needed for the shelter manager.

Supervision and Leadership

+ Support Shelter manager with onboarding and ongoing supervision of shelter staff to help ensure a cohesive and compassionate team environment.

+ Assist Shelter Manager with facilitating staff meetings, staff development and training, to include Trauma Informed Care, Motivational Interviewing and other identified topics to support a person centered approach to service delivery.

+ Supports shelter manager with staff scheduling and shares on call emergency responsibilities.

Client Services

+ Interact with clients in a compassionate and empathetic manner to address immediate needs and concerns

+ Collaborate with other shelter team members, including case management, intake, family support and shelter workers to ensure a cohesive service and program delivery

+ Participate in ongoing training to stay informed about best practices in homeless services.

+ Availability to work evenings and weekends as applicable to the department’s environment.

+ Other duties as requested to benefit clients and programs

EDUCATION & QUALIFICATION REQUIREMENTS:

+ Associates degree and 3 years work experience in Human Services, preferably an Emergency Shelter or 24/7 setting preferred

+ Minimum of one year supervisory experience preferred

+ Valid Driver’s License with good driving record

+ Knowledge of homelessness issues, trauma informed care and best practices in shelter management

+ Ability to make decisions under pressure, work collaboratively with a diverse team and take ownership of program

+ Strong working knowledge of computers and programs a requirement, including Word and Excel.

+ Experience with HMIS and grant programs a plus.

VOA provides comprehensive benefits for eligible employees including:

+ Competitive Pay

+ Paid Time Off

+ Health, Dental, Vision Insurance

+ Company Paid Life & LTD Insurance

+ 403(b), & more!

Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.