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Senior On-Site Service Specialist, WH

POSITION PROFILE

This role provides operational support in one or more of the following areas: high-volume duplicating, mail and fax handling, shipping and receiving, copier maintenance, and general office support. Additional responsibilities may include bindery, quality control, housekeeping, reception, and light building maintenance. This position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site configuration.

Key Responsibilities

+ Operate high-volume copy machines and perform binding and finishing work

+ Conduct daily inspections of convenience copiers; clear jams and report issues

+ Perform repair services on customer copier equipment

+ Maintain records for management reports and supply inventories

+ Distribute office supplies, mail, and fax transmissions

+ Calculate job charges and maintain billing logs

+ Respond to and coordinate service calls

+ Perform filing duties and document archiving

+ Deliver completed jobs to designated locations

+ Maintain daily meter and service logs

+ Travel between customer buildings as needed

+ Answer customer inquiries regarding job status and feasibility

+ Maintain copier areas in a clean and stocked condition

+ Handle shipping and receiving of materials

+ Set up meeting and conference rooms

+ Assist with internal office moves and light maintenance tasks

+ Operate warehouse equipment, including forklifts

+ Perform occasional cleaning duties

+ Work overtime, including nights and weekends, as required

+ Use various office and bindery equipment (e.g., shrink-wrap machine, paper cutter, stapler)

+ Perform other duties as assigned

Qualifications

+ High school diploma or GED required

+ 1–2 years of related work experience preferred

+ Valid driver’s license and auto insurance may be required

+ Forklift/warehouse equipment certification may be required

Knowledge, Skills, and Abilities

+ Familiarity with copier and related equipment; repair knowledge preferred

+ Understanding of shipping and receiving procedures

+ Basic electronics knowledge is a plus

+ Ability to work independently and manage multiple tasks

+ Strong organizational and problem-solving skills

+ Ability to read and understand technical manuals and documentation

+ Excellent customer service and verbal communication skills

Working Conditions and Physical Demands

+ Frequent exposure to copier noise, toner, and varying temperatures

+ Potential for minor injuries (e.g., paper cuts, lifting)

+ Exposure to outdoor weather when moving between buildings

+ High-stress environment due to tight deadlines

+ Physical activity including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs)

+ Regular interaction with customers, team members, and vendors.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.