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Description

We are looking for a skilled Help Desk Technician to provide reliable technical support and assistance to end-users in Des Moines, Iowa. This long-term contract position is ideal for individuals with a strong background in troubleshooting, customer service, and IT systems. The role involves addressing technical issues, ensuring smooth operations, and delivering excellent service to internal and external stakeholders.

Responsibilities:

• Respond promptly to user inquiries and technical issues related to computer systems, software, and hardware.

• Document and manage IT tickets using a ticketing system, ensuring timely resolution and proper tracking.

• Deliver training sessions on software applications and equipment to enhance employee understanding and usage.

• Escalate unresolved issues to higher-level support personnel when necessary to ensure efficient problem-solving.

• Conduct research and utilize available resources to resolve user questions and technical challenges.

• Perform software application upgrades and provide training to staff on new functionalities.

• Troubleshoot and resolve network-related issues to maintain connectivity and system performance.

• Maintain and manage inventory of IT equipment and software licenses.

• Support healthcare software applications to meet organizational needs.

Requirements

• Associate’s degree in a relevant field or equivalent work experience preferred.

• At least one year of experience in an IT help desk role.

• Valid Iowa driver’s license.

• Strong customer service skills with the ability to communicate technical information to non-technical users.

• Proficiency in Microsoft Office applications, including Word and Excel.

• Experience with Active Directory and Google Suite.

• CompTIA A+ or Network+ or ITIL certification highly preferred.

• Familiarity with healthcare software applications and inventory management systems preferred.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .