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Development Services Manager

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Development Services Manager

Salary

$128,160.00 - $155,748.00 Annually

Location

West Sacramento, CA

Job Type

Regular Full Time

Job Number

2025-00075

Department

COMMUNITY DEVELOPMENT

Division

COMM DEVELOP/ADMINISTRATION

Opening Date

07/01/2025

Closing Date

7/29/2025 11:59 PM Pacific

Bargaining Unit

MGMT

+ Description

+ Benefits

+ Questions

The City of West Sacramento is seeking an experienced, dynamic, and service-oriented leader to serve as our newly-created Development Services Manager. This key management position is responsible for guiding and enhancing the City’s development review and permitting processes, ensuring they are timely, customer-focused, and aligned with the City’s commitment to high-quality growth and community satisfaction.

Reporting to the Community Development Director, the Development Services Manager oversees the daily operations of the Permit Center and serves as the central coordinator for complex development projects that require cross-departmental collaboration. The Manager plays a pivotal role in driving process improvements, integrating modern technologies, and fostering a culture of accountability, innovation, and exceptional customer service.

Ideal candidates will bring:

Proven expertise in development services, including land use entitlements, plan review, permitting, and inspection processes.

Strong leadership and team management skills, with a record of building high-performing, collaborative teams.

A proactive, solutions-oriented approach to working with developers, community stakeholders, and internal partners to advance projects efficiently and effectively.

A desire to find the best practices and create pathways to implement them.

A passion for delivering excellent public service and continuous process improvement.

This is an exciting opportunity for a strategic, critical thinker and relationship-builder to join a forward-thinking organization and make a meaningful impact on the future development and prosperity of West Sacramento.

Join us in shaping a community that is vibrant, sustainable, and responsive to the needs of residents, businesses and the development community!

DEFINITION: The Development Services Manager is responsible for advancing a high-performing, customer-focused permitting process and coordinating complex development review functions across City departments. The Development Services Manager is an at-will position that is appointed by and sits at the pleasure of the City Manager

SUPERVISION RECEIVED AND EXERCISED: Receives general direction from the Director of Community Development. Exercises direct supervision over professional, technical and supervisory staff.

CLASS CHARACTERISTICS: This is a management-level classification responsible for overseeing the City’s Permit Center and coordinating land use entitlement, plan review, permitting services, and general development. The position provides high-level expertise and solutions-oriented leadership in process improvements, customer service innovation, interdepartmental collaboration, and regulatory compliance.

EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only): Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

+ Supports the operations of the Community Development Department by coordinating and assisting assigned activities as directed by the Community Development Director.

+ Develops and implements strategic goals, objectives, policies, procedures and service standards.

+ Oversee the Permit Center and systems management and ensures timely, coordinated, and customer-focused development review services and fee oversight.

+ Leads efforts to streamline permitting processes and integrate new technologies, including permit tracking, GIS, and online service delivery tools.

+ Coordinates the review of development applications, including entitlements, plan checks, inspections, and conditions of approval.

+ Serves as liaison for complex development projects requiring cross-departmental coordination.

+ Assists the Director in preparation and implementation of the Departmental budget, including forecasting of staffing, equipment, and resource needs.

+ Provides guidance and mentorship to staff; assists Director with recruitments, training, supervision, evaluation, and performance management.

+ Collaborates with developers, architects, engineers, contractors, and community members to resolve issues and to advance projects.

+ Coordinates the activities of the division with those of other city departments and other public agencies.

+ Supports a data-driven approach to evaluating performance and identifying improvement opportunities.

+ Prepares or supervises the preparation of a variety of reports, correspondence, and special studies.

+ Responds to difficult citizen inquiries and complaints.

The ideal candidate for the newly-created Development Services Manager position will be an accomplished professional with a strong background in municipal development services and a proven ability to lead teams in delivering timely, high-quality customer service.

Preferred candidates will demonstrate:

Experience in coordination and management of complex development review and/or permitting processes in a municipal setting, with expertise in land use entitlements, plan review, inspections, and regulatory compliance.

A track record of implementing process improvements, adopting innovative technologies, and using data-driven methods to enhance operational efficiency and service delivery.

Strong leadership and supervisory skills, with experience mentoring and developing staff in a collaborative, high-performing work environment. These skills will include working across Community Development Department division leadership and across City Departments to seek and achieve cross-cutting improvements, efficiency and transparency.

Exceptional communication and interpersonal abilities, including skill in building trusted relationships with developers, architects, contractors, community members, and internal departments.

A proactive, solutions-oriented mindset with a commitment to fostering a positive, customer-first culture - and "getting to yes" approach.

Familiarity with California planning, building, and zoning regulations, and a keen understanding of best practices in permit center operations.

A Bachelor’s degree in public administration, planning, civil engineering, architecture, construction management, or a closely related field is highly desirable, along with progressively responsible experience in development services, including supervisory responsibilities.

The City values candidates who bring enthusiasm, strategic thinking, and a dedication to public service excellence to support West Sacramento’s vision for thoughtful, sustainable growth.

EDUCATION AND EXPERIENCE: Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be:

Education: A Bachelor’s Degree from an accredited college or university with major course work in public administration, planning, civil engineering, architecture, construction management, or a related field.

Experience: Six (6) years of increasingly responsible experience in civil engineering, municipal planning, redevelopment or related field, including two (2) years of supervisory responsibility.

LICENSES AND CERTIFICATES: If required to drive, possession and maintenance of a valid California driver’s license. For positions where ability to drive is not an essential function, the employee must be able to arrange reliable and timely transportation through private or public transportation for attendance at work, off-site meetings, events, and trainings.

WORKING CONDITIONS: May serve as staff to commissions and may be required to attend off-hour meetings.

PHYSICAL DEMANDS: Mobility to work in a standard office or construction environment, use standard office equipment and attend off-site meetings. On an intermittent basis, sit at a desk for long periods of time; intermittently walk, stand, bend, squat, twist, and reach while performing office duties; mobility to occasionally traverse uneven terrain, periodically standing, stooping, bending, climbing and kneeling to perform inspections; on occasion may be required to work in exposure to weather. Manual dexterity to use standard office equipment and supplies and small tools and to manipulate both single sheets of paper and large document holders (manuals, binders, etc.); vision to read handwritten and printed material and a computer screen; hearing and speech to communicate in person and by telephone; ability to lift and carry items weighing up to 25 pounds such as files, manuals, or small tools and equipment for distances up to 50 feet.

ENVIRONMENTAL ELEMENTS: Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing department guidelines, policies and procedures.

An applicant who qualifies for veterans’ preference and successfully places on an eligibility list for initial entrance into employment with the city shall be advanced one rank on the final eligibility list. Where there are five (5) or less qualified applicants, no veterans’ preference shall apply and all applicants shall be placed on the certification list forwarded to the departments for hiring consideration. The exercise of veterans’ preference shall be exhausted upon appointment to a regular position from an eligibility list.

An official City of West Sacramento application form must be filled out, in its entirety. It is the applicant's responsibility to explain their qualifications fully and clearly. In addition, applicants must submit a resume and complete the required supplemental questionnaire (if applicable). Incomplete information on the application, resume and/or supplemental questionnaire may be cause for disqualification. Application packages will be reviewed and screened for qualifications. Additional screening criteria will be developed based on the supplemental questionnaire (if applicable).

Join the City of West Sacramento and unlock a world of exceptional benefits! We invite you to explore our comprehensive benefits package, tailored to support your well-being and professional growth. Click the link below to access a detailed summary of the rich benefits offered for your desired position. At the City of West Sacramento, we go above and beyond to show our appreciation for our dedicated employees.

Our benefits package includes not just the essentials, but also unique perks that set us apart. Enjoy the peace of mind that comes with pet insurance for your furry family members. Stay fit and healthy with our discounted gym memberships. Take advantage of our voluntary benefits that allow you to customize your coverage to fit your lifestyle. And when life gets challenging, our Employee Assistance Program (EAP) through Concern is here to support you with confidential counseling, work-life resources, and 24/7 support for personal and professional matters.

By joining our team, you're not just starting a job – you're embarking on a rewarding career path in a supportive and inclusive environment. Our comprehensive benefits package reflects our commitment to attracting and retaining top talent. Experience the difference of working for an employer who truly values your contributions and well-being. Discover why the City of West Sacramento is the ideal place to grow your career and enrich your life. Click below to learn more about the benefits waiting for you!

Management Benefit Summary (https://public.powerdms.com/WestSacramento/documents/1969238)

01

To be considered for the position, all candidates are to complete and submit the required supplemental questionnaire with their application and resume. Failure to submit the completed supplemental questionnaire and application and resume will disqualify you from further consideration in the selection process used to fill this position. Please be concise and limit your responses to no more than one-half (1/2) page per question. The answers to the questions below will be evaluated along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "education" and "work experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization to facilitate the screening process. A resume will not be accepted in lieu of completing the supplemental questionnaire. Lack of clarity, incomplete or inconsistent information, and/or disorganized presentation will negatively affect your evaluation. Do you understand these directions?

+ Yes

+ No

02

Describe your experience supervising professional staff. How do you foster a high-performing, collaborative, and customer-focused team culture?

03

Please describe your methods for measuring customer service performance and promoting continuous improvement within a development services setting. Include specific examples of how you have applied these methods to ensure accountability and high-quality service delivery.

04

Describe your experience managing or overseeing a municipal Permit Center or similar development services operation. Include details about the types of projects processed, your role in coordinating interdepartmental reviews, and any process improvements you led.

05

Do you possess a Bachelor’s Degree from an accredited college or university with major course work in public administration, planning, civil engineering, architecture, construction management, or a related field?

+ Yes

+ No

06

Do you possess at least six (6) years of increasingly responsible experience in civil engineering, municipal planning, redevelopment or related field?

+ Yes

+ No

07

Do you possess at least two (2) years of supervisory responsibility?

+ Yes

+ No

08

I certify that all the statements made in this supplemental application are true, complete, and correct to the best of my knowledge and are made in good faith. I understand that any misrepresentation and/or falsification of my answers may result in my application being ineligible for this recruitment process.

+ Yes

+ No

Required Question

Employer

City of West Sacramento

Address

1110 West Capitol Ave 3rd Floor West Sacramento, California, 95691

Phone

(916) 617-4567

Website

http://www.cityofwestsacramento.org

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