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Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

Financial Management

+ Develop annual business plan

+ Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives

+ Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions

+ Approve expenditures and invoices including overtime

Operations

+ Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

+ Remove barriers, encourage ideas, and identify improvements

+ Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

+ Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies

+ Responsible for establishing location goals and priorities

+ Develop, communicate, and monitor goals, priorities, processes and procedures

+ Manage frontline supervisor’s responsibilities, expectations, and accountabilities

+ Effectively present and communicate Company and Market strategies, values, and goals to location staff

+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

+ Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

+ Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

+ Ensure all safety, quality control, and compliance standards are adhered

People Development

+ Develop a strong, trusting, and reliable team

+ Understand team members career aspirations and provide assignments to develop skills and/or close gaps

+ Constructively address issues and provide tangible and appropriate feedback

+ Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

+ Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

+ Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

+ Establishes pay, recommends pay increases, special pays, and career advancements

+ Discipline staff as necessary; writes development plans to close behavior or skill gaps

+ Collaborates with Human Resources throughout discipline, development, and termination processes

+ Recommends and discusses terminations with Market Leadership.

Other

+ Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share

+ May network with key community leaders to build business relationships, influence, and support the community

+ Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

+ Develop and implement plans to improve customer satisfaction index and on-line community reviews

+ Other responsibilities as requested or assigned

+ Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM** **Requirements

Education

+ High School Diploma or equivalent required

+ At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

+ Embalming Licensure may be required depending on state/provincial regulations & requirements.

Experience

+ At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities

+ Funeral Home Management experience required

+ At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

+ Knowledgeable in industry competitive pricing, demographic patterns, and market competition

+ Knowledgeable in Financial and Business acumen

+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

+ Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work Environment

+ Work indoors and outdoors during all seasons and weather conditions

+ Exposure to various chemicals and fluids

+ Limited amount of local and/or multiple location traveling required

+ Professional Dress is required when in contact with families

Work Postures

+ Frequent, continuous periods of time standing, up 6 hours per day

+ Sitting continuously for many hours per day, up to 6 hours per day

+ Climbing stairs to access buildings frequently

Physical Demands

+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

+ Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

+ Working beyond “standard” hours as the need arises

+ Travel up to 25%

Postal Code: 63132

Category (Portal Searching): Operations

Job Location: US-MO - Saint Louis

Job Profile ID: F00280

Time Type: Full time

Location Name: Kriegshauser Mortuary-West Chapel - St. Louis Central Services