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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our employees have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description

Systems Analyst (Senior)

Install, configure and manage Informatica Power Center. Assess the impact of upgrading Informatica and all its components (Informatica PowerCenter mappings, workflows, jobs, and other ETL processes).

Identify and troubleshoot system outages, installation issues, and application code errors running Java applications in AWS.

Generate and install security certificates and PGP keys.

Work with the Control-M tool or equivalent to create and schedule batches and to create calendars and daily schedules for critical batches.

Restore Informatica Power Center services and manage users and governance controls.

Configure, maintain, and troubleshoot Redhat Jboss, Fuse, Apache, and Tomcat HTTP servers.

Perform system troubleshooting by reading and deciphering app logs, and system logs from Splunk.

Configure, deploy, verify, and troubleshoot SSL certificates.

Read/understand/improve scripts related to the application, batches, and/or web services.

Identify installation issues and application code errors running in JBoss/ Tomcat/ Informatica/ Control M.

Provide options, recommendations, and additional actions related to resolving issues, mitigating risks, and resolving escalated items.

Work with configuration management tool Jenkins to automate tasks such as code check-in software build.

Manage, monitor, and configure the Splunk application monitoring tool.

Support releases and adherence to change control standards.

Perform scheduled maintenance activities such as patching, performance tuning, and backups.

Execute daily batch scripts, days, evenings, weekends, and holidays as required.

Perform capacity planning and scalability planning.

Work with JIRA Service Desk to manage Incidents and Change Processes.

Availability to work in rotation shifts mode.

Adhere to all security, change control, and client policies, processes, and methodologies.

Minimum Qualifications

A minimum of three (3) years performing day-to-day Informatica PowerCenter operations, functions, administration, or troubleshooting tasks.

A minimum of three (3) years of experience as a Batch Operator using Control-M or equivalent.

A minimum of two (2) years of experience working in a PostgreSQL DB or equivalent environment.

Experience working in the health insurance marketplace, healthcare, or health and human services domains.

Demonstrable analytical experience and ability to work in a complex system environment.

Demonstrable experience with application and batch integration.

Familiarity with Database and SQL functions.

Ability to troubleshoot system issues by collaborating with a team of system operations professionals.

Ability to work in a multidisciplinary team and effectively communicate with different functions.

Preferred Qualifications

A minimum of five (5) years of experience supporting day-to-day operations functions of a complex enterprise system.

A minimum of five (5) years of experience as a Batch Operator or equivalent, supporting day-to-day configurations and operations of various batch jobs in a complex enterprise system.

A minimum of three (3) years of experience in identifying and troubleshooting system outages, installation issues, and application code running JBoss/Tomcat applications in AWS.

Experience demonstrating critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items in supporting a large or complex infrastructure/systems.

Experience with operating, configuring, and troubleshooting Control-M or equivalent batch applications.

Experience managing web-based systems hosted on the AWS platform.

Working knowledge of Electronic Data Interchange (EDI) operations.

Understand java runtime environment concepts such as heap memory, thread dumps, garbage collection, etc.

Experience working with the Project Management Office (PMO) processes, policies, and procedures.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email [email protected]. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.

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