• Customer Service Representative, Physician…

    UNC Health Care (Hendersonville, NC)


    Description

    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

    Summary:

    The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

    Responsibilities:

    • Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.

    • Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.

    • Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.

    • Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.

    • Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

    Other information:

    Required

    • High school diploma or equivalent

    Preferred

    • Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

    Job Details

    Legal Employer: Pardee - HCHC

     

    Entity: Pardee UNC Health Care

     

    Organization Unit: Hematology Oncology

     

    Work Type: Full Time

     

    Standard Hours Per Week: 40.00

     

    Work Assignment Type: Onsite

     

    Work Schedule: Day Job

     

    Location of Job: PARDEECANCR

     

    Exempt From Overtime: Exempt: No

     

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.