• Administrative Assistant II - Ophthalmology

    UCLA Health (Santa Monica, CA)


    Description

    We are seeking a proactive and customer-focused Administrative Assistant to join our Ophthalmology multi-specialty clinic in Santa Monica. This position plays a vital role in ensuring smooth insurance authorization processes and supporting our heavy call volume. Responsibilities include, but are not limited to:

     

    + Obtain authorizations and required documentation prior to appointments

    + Answer high volume of phone calls and assist with patient inquiries

    + Register patients and verify insurance coverage and eligibility

    + Collect patient payments and perform encounter registration in EMR systems

    + Obtain and upload outside records and referrals as needed

    + Provide front desk support

     

    Salary Range: $26.42-37.49 Hourly

    Qualifications

    Required

    + Minimum of 2 years working in a medical office.

    + Familiarity with current patient billing practices and governmental programs to ensure reimbursement.

    + Experience scheduling patient appointments in computerized appointment scheduling system.

    + Excellent interpersonal skills which promote pleasant and effective communication with patients, staff and doctors.

    + Excellent organizational skills and ability to maintain records in a clear and orderly manner at the direction of the Office Manager.

    + Working knowledge of medical terminology and diseases, as it applies to the eye.

    + Sufficient computer keyboard skills to perform appointment scheduling, encountering, emailing, and other related computer tasks.

    + Ability to prioritize tasks in a systematic manner to maximize efficiency.

    + Ability to work with frequent interruptions and to complete assignments in a timely manner.

    + Ability to work independently with minimal supervision.

    + Ability to multitask effectively.

    + Flexibility and adaptability given the dynamic nature of medicine and departmental needs.

    + The ability to interact calmly and effectively with providers, staff, as well as patients with difficult personalities.

    Preferred

    + Two years' experience working in a medical teaching institution.

    + Two years' experience in ophthalmology practice setting.

     

    UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.