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Description

We are looking for a dedicated Patient Access Specialist to join our team in Lewiston, Maine. This is a long-term contract position that is 7:45 AM to 8:15 PM, Week One: Thursday, Friday, Saturday; Week Two: Monday, Wednesday, Thursday offering the opportunity to provide exceptional support and service to patients while ensuring compliance with organizational policies and regulatory requirements. In this role, you will play a vital part in facilitating smooth admission processes and maintaining accurate patient information.

Responsibilities:

• Accurately assign medical record numbers (MRNs) and perform medical necessity and compliance checks for patient admissions.

• Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining exceptional customer service standards.

• Conduct pre-registration activities, including inbound and outbound calls to gather demographic and insurance information, as well as inform patients of financial liabilities and payment options.

• Explain and obtain signatures for treatment consent forms and distribute patient education materials such as Medicare and Tricare messages, observation forms, and other relevant documents.

• Utilize insurance verification systems to review eligibility responses, select appropriate insurance codes, and input benefit data to facilitate billing and clean claim processes.

• Screen medical necessity using Advance Beneficiary Notice software to inform Medicare patients of potential coverage issues and distribute required documentation.

• Perform audits on patient accounts to ensure accuracy, completing forms in compliance with audit standards, and provide statistical data to leadership.

• Meet assigned point-of-service goals and ensure quality standards are upheld through the use of reporting and auditing systems.

• Maintain a compassionate approach when interacting with patients, guardians, and healthcare providers, adhering to organizational policies and customer service expectations.

Requirements • Proven experience in customer service, preferably in a healthcare or administrative setting.

• Strong administrative and organizational skills, with attention to detail.

• Proficiency in data entry and the ability to manage multiple systems accurately.

• Familiarity with collections processes and payment plan options.

• Ability to handle sensitive patient information with discretion and professionalism.

• Excellent communication skills, both verbal and written, to explain forms and financial responsibilities clearly.

• Capability to meet service goals and deadlines in a fast-paced environment.

• Knowledge of insurance verification systems and medical necessity screening tools is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .