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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 2 to work in a hybrid manner. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

+ Assists the department in managing expectations surrounding pre and post patient care.

+ Obtains or reviews all patient demographic information, insurance information and referral numbers.

+ Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

+ Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

+ Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

+ Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

+ Provides coverage for responsibilities of co-workers when assigned or as need arises.

+ Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

+ Maintains confidentiality of all information.

+ Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

+ High school diploma or equivalent

+ Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

+ Skill in data entry with minimal errors.

+ Ability to communicate effectively in both oral and written form.

+ Ability to work evenings, nights, and weekends as necessary.

+ Skill in collecting, organizing, and analyzing data.

+ Ability to work independently and/or in a collaborative environment.

+ Commitment to the University’s core values.

DEPARTMENT ADDENDUM

Department Specific Functions

+ Interact and support the Physician and the ARNP/RN to ensure smooth operation of the medical practice to include arranging treatments, scheduling all tests, appointments, procedures, and assisting with arranging consultations to other depts.

+ Communicate with physicians, nurses, clinical staff, and patients concerning patient care.

+ Obtain prior approvals for office visits and inpatient stays.

+ Triage patient problems and inquiries to the appropriate physician or nurse.

+ Schedule patient tests and procedures with ancillary services in UMHC and JMH. (Includes lab tests, nuclear medicine studies, x-rays, MRI's, psychosocial, etc.)

+ Schedule Peer to Peer for Radiology exams.

+ Manage and scan all outside records into online system for physicians making sure all information is available on a timely basis before clinic begins.

+ Answer phone calls utilizing the NICE inContact phone system. (This includes transferring to admins, clear and concise messages to the APRN/ Physician teams)

+ Light admin duties will be required, such as sorting Team Faxes.

+ There is potential for coverage for administrative staff.

+ Bi-lingual preferred in English and Spanish, both written and oral, for ease in communicating with patients.

+ Accurate and detailed messaging via secure chat, email or Telephone Encounters. Information must be transcribed and documented precisely.

+ Listening is a key specific function, to determine what the patient is calling about, and how to best ascertain the caller’s needs.

+ Supports physicians, admins and APRN team by performing tasks related to organization and strong communication

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H4