• Customer Service Representative Level III

    Adecco US, Inc. (Jacksonville, FL)


    Adecco is hiring immediately for a **Hybrid Customer Service Rep** with a Leader in the Financial Services Industry. You will have the option to work a hybrid schedule in either the Pennington, NJ or Jacksonville, FL office. Apply now if you meet the qualifications listed below!

     

     

     

    + **Pay:** $ 18.51

    + **Shift/Hours:** Mon – Fri, 8:00am – 5:00pm

    Job Description:

    This position performs critical and time-sensitive Non-Financial Regulatory Reporting (NFRR) processes including, but not limited to, performing abandoned account information, handling statutory due diligence mailings and client claims, and completing regulatory unclaimed property reporting

     

    This role involved contact with clients, branch office personnel and external U.S. State/Territory unclaimed property employees with a focused goal of reuniting clients with their assets. The primary function of this position is to address client inquiries and requests via inbound and outbound phone calls.

    Essential Duties:

    • Answering client calls and email inquiries while processing various requests

    • Conducting outreach in effort to reunite abandoned clients with their assets

    • Perform regular account maintenance, including document review to ensure accuracy

    Requirements:

    • Previous Call Center/Contact Center experience

    • Ability to effectively service/resolve client inquiries

    • Demonstrate Organizational skills and attention to detail

    • Intermediate proficiency with MS Word, Outlook, and Excel

    **IMPORTANT:** This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

     

    The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

     

     

    Equal Opportunity Employer/Veterans/Disabled

    **Pay Details:** $18.51 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance