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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Day (United States of America)

**FLSA Status:** Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Winchester Hospital is a Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

The Outpatient Rehab Associate contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This position is the first face/voice of the department when a patient calls/visits and can have a dramatic impact on making individuals feel welcomed. In addition this position impacts patient safety, clinical care, Registration, and claim reimbursement by ensuring the patient identifiers are correct, insurance coverage is accurate and effective on the service dates and by collecting copayments. The functions of this position directly affect the bottom line of the Rehabilitation department.

QUALIFICATIONS

**Education Required:** High School Diploma or equivalent

**Education Preferred:** 1 year of advanced schooling

**Experience Required:** 3 years of administrative support/secretarial experience in a health care office setting including 1 year or more of Epic, Google suite experience and efficiency _._

**Experience Preferred** _:_ 3-5 years in a medical office or high volume/fast paced medical center.

JOB FUNCTIONS

+ Performs a variety of tasks to manage operational details that affect the department by completing office and support work.

+ Greets patients and others timely and in a manner that is respectful and empathetic. Answers the phone in the same manner

+ Receives and screens incoming telephone calls.

+ Notifies appropriate personnel or records messages

+ Handles basic calls, uses answering policy (four part greeting)

+ Orders office supplies to maintain office supply par levels.

+ Opens, sorts, records and distributes mail.

+ Records Department specific issues and brings to team meetings for discussion.

+ Provides administrative backup to other administrative staff as necessary.

+ Monitors waiting room/area

+ Maintains Department Files, updates Department memos, policies and procedures

+ Interviews patients or designees to accurately and comprehensively collect patient demographic and insurance information and enters into the hospital’s information system. For existing patients, verifies patient identifier to ensure the correct medical record is retrieved.

+ Researches patient insurance plan using Web software and verifies insurance eligibility

+ May function as the initial department contact for equipment problems.

+ Collects co-payments when appropriate and required.

+ Answers common, non-clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Department/Hospital.

+ Prints new patient consents and obtains patients or designee signature.

+ Puts together/gathers appropriate paperwork per reason for patients visit. Sometimes will need to help assist the patient with completing the forms.

+ Organizes daily tasks to comply with deadlines and/or priorities established by leaders and/or department procedures

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled