"Alerted.org

XR Lead Technician

**Employment Type:** Full Time

**Date Posted:** 7/1/2025

**Location:** San Francisco Bay Area

**Pay Range:** 130000.00 - 135000.00 USD per Year

**Job Number:** JO-2507-2674

Primary Function

We are seeking a full time XR Lead Technician to work at our clients offices in the Bay Area . As one of the World’s leading tech companies, our client is well known for being a fast paced working environment that adopts an innovative, dynamic and social culture.

The role will involve working within the XR team managing the creation and distribution of content via multiple methods of outreach such as live streaming, online, pre-records for pr/marketing etc. The ideal candidate will have a knowledge of the XR landscape from a production or creative deployment perspective and exposure to high profile projects. Experience using cloud based production workflows and traditional AV workflows is a benefit.

Duties & Responsibilities

+ Service

+ Main point of contact for the regional market for all clients requesting technical XR production support.

+ Responsible for reporting a number of data points during weekly, monthly, quarterly and annual reviews for XR related activities in line with SLAs.

+ Communicates effectively to explain our services to technical and non-technical clients as needed.

+ Educate and coach clients on XR capabilities across supported spaces in the region and any alternative options to support their requests.

+ Facilitates and manages innovation efforts of the XR operational team in collaboration and alignment with the service.

+ Consistently delivers high quality service to our partners and facilitates partners tours of our spaces.

+ Team

+ Provides operational and technical support for XR projects.

+ Escalate equipment failures to appropriate teams and assist with the resolution as needed to maintain service levels.

+ Schedules and manages all entries and updates on the technicians’ calendars.

+ Monitor cloud based systems and troubleshoot/escalate issues where necessary.

+ Ensures that a balanced workload is triaged among technical staff, and notifies line manager of high priority tasks or events.

+ Creates and executes technical plans and revises as appropriate to meet changing needs and requirements.

+ Creation of SOP documents, completing detailed project reporting and driving innovation.

+ Develops key new workflows and innovation within the service.

+ Project

+ Takes on tasks in special projects or assignments as outlined by the supervisor and/or service delivery manager and executes them within the given timeline.

+ Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event.

+ Delivers content/QA assessments and management of content files for project delivery.

+ Ancillary

+ Facilitates team and partner meetings effectively.

+ Resolves and/or escalates issues in a timely fashion.

+ Understands how to communicate difficult/sensitive information tactfully.

+ Assists with training of staff and improving their technical proficiency.

+ Lead ancillary service improvement initiatives and identify new opportunities that the service will benefit from.

+ Identifying and leading in the Innovation of XR related workflows and concepts.

+ Supply guidance to improve workflows and service offerings.

+ Line management of assigned employees.

Skills & Qualifications

+ Required

+ 7+ years of professional technical production, project management or producing experience.

+ Experience managing a team of technical and creative people at varying levels.

+ Ability to communicate difficult/sensitive information tactfully.

+ Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.

+ Possesses significant knowledge of technical service support system architectures.

+ Recommended

+ Able to operate or learn equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching and formatting).

+ Data collation and workflow management experience is a plus.

+ Advantageous

+ Understanding and experience using various social Products (i.e.Facebook Live, Instagram, IG Stories, Boomerang, etc).

+ Web or Internet start-up environment and customer service experience are a plus.

+ Self Starter can demonstrate learning and be open to learning.

+ Organizational skills.

+ Ability to take direction well.

+ Ability to travel Domestic/ International.

+ Ability to mentor colleagues.

+ Enjoy working in a team-oriented environment, highly motivated and communicative.

+ Independent critical and creative thinking.

+ Bold problem solving.

+ Extremely attentive to detail and organized.

+ Must be comfortable working in a fast-paced and demanding environment.

Education & Experience

+ Recommended

+ Able to operate or learn equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching and formatting).

+ Data collation and workflow management experience is a plus.

+ Advantageous

+ Understanding and experience using various social Products (i.e.Facebook Live, Instagram, IG Stories, Boomerang, etc).

+ Web or Internet start-up environment and customer service experience are a plus.

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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