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Job Title: Manufacturing Application Support Administrator (Remote)

Type: Contract to Hire

Hourly Pay: 25 - 30/hr

Hours / Days: Mon- Fri / 3rd shift – 10:30 PM to 7:30 AM (On-call)

SUMMARY

This role provides day-to-day support for plant systems, focusing on inventory control, warehouse management, product labeling, and other manufacturing-related systems critical to plant operations and supply chain management. The position involves managing call documentation, resolving problems, and providing specialized user support, ensuring thorough documentation for future reference and follow-up. Responsibilities also include testing software and hardware, managing change control, and minimizing the impact of system changes on supply chain infrastructure. Additionally, this role assists the Applications, Infrastructure, and Telecommunications Support teams in change/version management and problem resolution while enforcing corporate policies, procedures, and best practices related to Manufacturing Systems. Knowledge of SAP systems is required to ensure integration and seamless operations across business functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES

The following responsibilities must be carried out with or without reasonable accommodation to achieve the essential purpose of this role:

+ Provide multi-shift support for information and manufacturing system operations, including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, backup/recovery, and system performance.

+ Demonstrate proficiency in supporting all supply chain applications, process control systems, scaling/labeling, desktop computing, network management, and SAP-related functions.

+ Understand hardware, software, and applications from a user's perspective to ensure efficient problem resolution. Monitor system performance, conduct system checks, and enforce established system usage procedures. Ensure compliance with corporate manufacturing system administration, LAN administration, change management, asset management, technical standards, policies, procedures, and best practices. Perform audits and report on facility non-compliance, providing remediation plans as needed.

+ Take responsibility for identifying, prioritizing, and resolving computer system issues. Monitor and respond to both technical hardware and software problems as they arise.

+ Assist with the implementation of hardware/software/application changes and updates, ensuring users maintain system integrity, security, and recoverability. Support Corporate Manufacturing Systems in project management, network, and application support, and contribute to Manufacturing Systems problem reporting, project planning, and corporate communication initiatives.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Required:

+ Associate’s degree in Computer Science, Information Technology, Electronic Technology, or Business Management, plus 2 years of relevant work experience; OR

+ In the absence of an Associate’s degree, a total of 6 years of equivalent experience.

+ Experience or education in microprocessor-based equipment, Microsoft Server and Desktop Operating Systems, Voice/Data, Network Administration (Microsoft), Database Administration, Unix or Linux operating systems, and SAP system knowledge.

+ Availability for adjusted work hours to accommodate support needs, including on-call availability for non-scheduled work hours.

Preferred:

+ Bachelor’s degree in Computer Science, Information Technology, Electronic Technology, Engineering, Business Management, or a related field.

+ Additional experience with manufacturing systems such as ComputerWay Food Systems, OSSID, Marel, or Kronos Time and Attendance.

Ref: #706-IT York

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.